Yea, I went to Sears and they said the thing hasn't been working since it was installed and if it did it was only in B/W. Whatever that means.Sean Mota said:VOOM right now is trying to get subscribers so they are going to make every effort to keep those of us who already invested in the product.
VOOM has two major problems that they need to solve. One is Sears. Sears has been a disaster in terms of publicity. I cannot go to Sears today and see a VOOM system running. Instead the Sears people will try to sell me the E* system.
The other problem is Install Inc. Install Inc being the exclusive entity of doing installation for VOOM took the attitude of not caring for customer installation unless they heard it from the top executives of VOOM. It has improved in general because they are learning from their mistakes but we are still hearing stories of missing installations date because the equipment did not arrive on time. We are hearing less of the problems they were having about installing the system.
This to me says that VOOM needs to get other retailers to sell the system plus have other installers do the installation as well as having a self-installation option.
The self-installation option might not come soon because VOOM probably is making a profit on the installation. Overall VOOM is very nice and very professional but as we know this all might change with time. Let's enjoy it while it lasts and let's hope that it does not change.