Gregg Loewen
Founder, PVA: Professional Video Alliance
Original poster
Corporate Pub Member / Supporter
Hi
Just to let you all know,
I signed up for Voom in Oct. It was improperly installed in December and then corrected in January.
I was billed $1312.48 in January, despite there being 2 discounts / promotions between Oct and Jan. The first was the decrease in the 2nd box to $199, the other being the decrease in the primary box with installation to $399.
I was told that there is nothing Voom can do for me as I signed up at the "original / old" pricing. I asked to speak with somebody in "retainment" and was told they have no such department.
I asked to have my service cancelled and be refunded my $1312.48. I was then told that I have money back guarantee until April 30th.
When you sign on for a service with a performance guarantee I expected that would include some kind of price protection. Unless this is remedied I will be removing Voom from my hometheater.
What have been the experiences of others??? I cant believe the lack of service on the other end of 1 800 get-voom.
Argh!
Voom PR people, feel free to call me at 201 232 3380, if you would like to share your strategy for retaining early subscribers. I welcome your input.
Regards
Gregg Loewen
Lion Audio Video Consultants
www.lionav.com
gregg@lionav.com
Cell 201 232 3380
Just to let you all know,
I signed up for Voom in Oct. It was improperly installed in December and then corrected in January.
I was billed $1312.48 in January, despite there being 2 discounts / promotions between Oct and Jan. The first was the decrease in the 2nd box to $199, the other being the decrease in the primary box with installation to $399.
I was told that there is nothing Voom can do for me as I signed up at the "original / old" pricing. I asked to speak with somebody in "retainment" and was told they have no such department.
I asked to have my service cancelled and be refunded my $1312.48. I was then told that I have money back guarantee until April 30th.
When you sign on for a service with a performance guarantee I expected that would include some kind of price protection. Unless this is remedied I will be removing Voom from my hometheater.
What have been the experiences of others??? I cant believe the lack of service on the other end of 1 800 get-voom.
Argh!
Voom PR people, feel free to call me at 201 232 3380, if you would like to share your strategy for retaining early subscribers. I welcome your input.
Regards
Gregg Loewen
Lion Audio Video Consultants
www.lionav.com
gregg@lionav.com
Cell 201 232 3380