Here is my chat with a Live CSR: (no names)
I was just probing to see how much info they had...
CSR: Hi my name is XYZ. How may I help you?
ME: Hi XYZ I have two questions for you. On my packages listed on MY VOOM there is someting that reads GRDVOOM. Can you tell me what that is?
CSR: That is for those that had signed up with Voom prior to August 1, 2004 and have not changed their packages since the first of this year.
ME: Oh I see....I also saw that you have added new Discovery channels to the lineup but they were added to the VaVaVoom subscription only. Is this correct?
CSR: Yes
Me: Are all of them only for the VaVaVomm or can I get Discovery Kids separtely, which is the one I'm interested in. I wouldn't want to pay $40 more for only one channel.
CSR: All of them are in the VaVaVoom package.
ME: Is Voom going to preview these channels? I'm not familar with them except Discovery Kids so Im not sure they merit being in the same Premium Channel league as HBO Showtime and Starzs?
CSR: At this timew no. It an excellent idea.
Me: Does Voom consider commerial channels as premium?
CSR: What do you meam by commercial channels?
ME: Do the new channels have commercials? To me premium channels are commercial free or at least that is how Voom lists them on the web site.
CSR: The Premiun channels are on the Plus Packs. You can get for $19.99 each month. These channels are just for VaVaVoom package. There was nothing I could find on the website that said anything about commercial free except it regards to the Plus Packs.
ME: It says "Alll the Voom Package plus the Plus Packs". Plus package are commercial free but what about Discovery channnels?
CSR: Dont know. Those are new channels since I last watched Discovery
ME: Thus the need for me to see if I want to pay more for them.!!!
CSR:Are you familair with HBO, Starzs, Cinemax, Showtime and the Movie channel?
ME: Yes I have HBO but I dont know about Discovery Military channel and such.
CSR:Are you familiar with Starxz, Cinemax, Showtime and the Movie channel?
ME: Yes I am they are premium channels.
CSR: Why not just subscibe to VaVaVoom package and check out the channels that you are not familiar with and if you dont like them and it's not worth $40 extra each month, change back to voom?
ME: They are not even on the website yet. I will have to think about it before committing to over $100 for TV.
CSR: They are there.
ME I am talking about the new channels Discovey Kids, Military, etc...
CSR: Keep on eye on their programming on the programmin guide.
ME: Yes that is where I saw it and that why I logged on. Thanks for your help. Hopefully when new channels ara added Voom will let us know...
CSR: You are getting as much notice as we are. They are planning on adding more channels through the month.
Me: Will they be VavaVoom only?
CSR: Havent heard anyhting more than that.
Me: What channels?
CSR: Literally all I've heard is that are going to add more channels through the month.
ME: OK thanks again, bye.
Dang...I forgot to ask about the DVR...
