OK.......So what did you want the rep to do? You have all the right in the world to switch to another provider to watch what you want. Dish has all the right in the world to do what they feel is best for their company. I'm not seeing a problem here. Everyone just needs to do what they feel benefits them the best and that's about as simple as it can be.
Well obviously you are an apologist for Dish and don't understand that the argument that Dish is making when on the phone is don't leave because then the evil provider wins. Have you been reading the posts by Dish on Facebook? Or do you just write them.
I like the Dish system we have but not being able to get the programming I want doesn't make me the bad guy or ignorant as Dish and their apologists think.
Not everyone has had a good experience with Dish 'Customer Service' when calling and trying to get BTN back, I didn't know that commenting about that was a bad thing on a forum about Dish dropping BTN.