called to cancel service

Discussion in 'SiriusXM Satellite Radio' started by gpollock87, Dec 19, 2014.

  1. Hall

    Hall SatelliteGuys Master
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    I always put a reminder in my calendar for 2+ weeks before a 'term' like this expires but I forgot this time it appears.
     
    TheKrell likes this.
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  3. antimoz

    antimoz Livin' the Dream
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    I've missed the window for auto-renew cancellation in the past and call immediately to get back on a promotional rate. After I get the best retention deal offered (usually 5 mo. for $25 or 6 mo. for $30) the charges are pro-rated back to the original renewal date. You end up paying at the higher rate only from the original auto-renew date up to the date you call. Point is, call ASAP after the auto-renew kicks in to save yourself some money.
     
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  4. david_jr

    david_jr SatelliteGuys Pro
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    I just got an offer for 12 months for $60 for a new vehicle that we did not purchase service for. The add states "That's like $5 a month for a whole year!"
     
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  5. Hall

    Hall SatelliteGuys Master
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    I finally got around to calling back and ended up with the same offer. It's month-to-month too, so we're not locked in for those 12 months in case we decide to really drop it for good.
     
  6. clayky

    clayky Well-Known SatelliteGuys Member

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    I just called to cancel and they would only do 5 months for $25. So as with DirecTV, bye bye.
     
  7. bmetelsky

    bmetelsky SatelliteGuys Pro

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    That's about the best you 'll get. Not a bad deal.
     
  8. david_jr

    david_jr SatelliteGuys Pro
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    I called to cancel my Honda CR-V all access package I was getting on a 6 months for $50 promo. I had not been able to get through on the phone the day before the promo was set to end because I called after they were closed. Recording said I had to call back after 8AM Eastern. So the next morning I logged into my account and saw that they charged me for a month already @ $24. So I called and said I needed to cancel my account because I cannot afford $24 a month for a car radio and will cancel unless they can give me a better rate. The rep (not sure which far east nation based - friendly, helpful and polite) offered me 6 months for $60 plus ta & fees for same all access package including internet streaming. I asked if they could do a year. She said she could do a year for $119.XX plus $16 taxes & fees. I bought. Good to go on this car until January 2019. I like the streaming I use it at work and on my phone and at home on Alexa. I think its worth $10.XX a month for all that.
     
  9. clayky

    clayky Well-Known SatelliteGuys Member

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    Per month, yes. I asked for a year for $60 per radio or turn it off....tired of calling every 5 months. Numerous friends of mine received that deal, guess they weren’t in the mood that day.
     
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  10. whitewolf8214

    whitewolf8214 SatelliteGuys Master
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    Glad I bought the Lifetime Subscriptions bought 4 when they had them and don’t have to worry about another bill from them anymore
     
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  11. antimoz

    antimoz Livin' the Dream
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    Made my every 5 months call today to "cancel" my subscription. I've been on the SiriusXM Select plan, 5 mos for $25 plus fees for a few years now. After the usual pitch, I was only offered 5 mos @ $28.50 plus fees. Asked for 6 mos. @ $30 as advertised on siriusxm.com for new subs. Initially, no deal. Their counter offer was 6 mos. @ $33. After refusing and sticking to the original request I ended up on hold two times. In the end I received the 6 mos.@$30 rate but the process was a lot harder and more lengthy this time than in the past. Also, as noted earlier in this thread the rights fees are up too.
     
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  12. Juan

    Juan Supporting Founder
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    Too much work for 3 bucks...
     
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  13. dvrexpander

    dvrexpander SatelliteGuys Pro

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    Did my usual every 5 months call a few weeks ago - I'm paying 5.96 a month now for a year.
    Works for me.
     
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  14. scots

    scots SatelliteGuys Pro
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    I called and canceled week before last. The rep asked if cost was why I was wanting to cancel, as he saw one of the radios was about to renew in a couple days. I told him there were several reasons I wanted to cancel, but cost was a big reason. He said he had some promotions he could offer me. I said "well...I've been streaming Slacker Radio through my phone, and I only pay $24.99 per year for it. No taxes or fees." He canceled both radios and didn't even make any kind of attempt to keep me.
     



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