My condensate pump went out on my furnace. I removed it and opened it up to see what could be fixed on it. It was the special switch on the float that went wacky. I checked and Emailed the manufacturer looking for the part. In a week I had no answer. So I called the company and was told I had to be a dealer to do anything with that company. Well, I had already checked with several dealers and all they wanted to do was sell new units. I mentioned that to the "pump person" and he stated we do not do parts. I stated "OK, I will buy a new one. It will be from a different manufacturer for sure." Told them to have a nice day and hung up the phone. My satellite TV went out the other day and after much checking I went out to the dish. I removed the sealer on the F connector and removed it. Well, much to my shock the F connector came off. The center wire was gone and looked like it had melted off. The real bad part was the connector on the Titanium PLL C-Band LNBF was also damaged. A PM to Brian about my problem and in a short amount of time a new connector was in the mail. He unsoldered one from a dead unit and sent it to me. It arrived and I soldered it to the circuit board and reinstalled the LNBF. Works just like it did in the past, GREAT! I now have it sealed up with dielectric silicone. That is what you call REAL customer service!