The most unbelievable thing so far with my upgrade is the agreement.  They wanted a 2 year plus $100 for the install for the Hopper 3.  Up front they would allow six months on the insurance.  I said I'd rather not pay anything, really.  Been a sub, paying well for a long while (and I usually haven't been asking for annual deals).  Wasn't super happy on the 2-yr deal, but they are sending someone out and blah blah, so fine.  They come back, say one month insurance which is comp'd and then I can take it off the following month.  I probably could have gotten a discount on programming, but I feel like I'm getting a fair deal with Flex anyway.
And I log in to my account, and the insurance is on, it is discounted off. So Dish seems to have gotten it right on the first try!   Usually a chat has been needed after calling something in. I like!!! Ponder if Dish just is better now or whether the new system they have is better.