Dish is telling me they can't restart my service because vip 222k is obsolete

[MattG@DISH]

Because the dish will need to be reinstalled it is considered custom work. $95 + $50 without the protection plan, or $15 + $50 with it.

 

[Holysmoke]

Because the dish will need to be reinstalled it is considered custom work. $95 + $50 without the protection plan, or $15 + $50 with it.

the dish is still up, just needs LNB put back in.

 

[MattG@DISH]

Ok, then it would either be $95 without or $15 with the protection plan ($7/month)

 

[Teehar]

the dish is still up, just needs LNB put back in.

If it were me (which obviously it isn't lol) I would install the lnb myself.Then call to get the welcome pack turned on.

 

[Holysmoke]

I am going to reinstall the LNB when I get home, see if I get a signal then PM you again.

If I put LNB up no fee right?

 

[3HaloODST]

I remember at one point people were being confused with the email format making it look like it was saying that receivers were obsolete when they were not.

What's surprising is that when OP inquired they said it was indeed obsolete.

As for the fees, those must be the no-contract fees.

Sent from my iPhone 4S using SatelliteGuys

 

[Teehar]

I am going to reinstall the LNB when I get home, see if I get a signal then PM you again.

If I put LNB up no fee right?

Nope no fee.

 

[Holysmoke]

Matt told me he thinks I got the email with an error in it saying 222k is obsolete from a browser malfunction?

 

[3HaloODST]

Nope no fee.

Looks like there is still a truck roll fee for installing a new leased receiver. My guess is this is a no-contract situation.

Sent from my iPhone 4S using SatelliteGuys

 

[MattG@DISH]

Matt told me he thinks I got the email with an error in it saying 222k is obsolete from a browser malfunction?

Yes, some browsers cause the columns to be offset. You will need to pay the first month of service upfront.

 

[Holysmoke]

Yes, some browsers cause the columns to be offset. You will need to pay the first month of service upfront.

A manager at Dish had me forward her that email and she concluded that indeed the 222k was obsolete and that I did not need to return it. So the columns confused her too.

 

[Teehar]

Looks like there is still a truck roll fee for installing a new leased receiver. My guess is this is a no-contract situation.

Sent from my iPhone 4S using SatelliteGuys

He still has the 222k and lnb so shouldn't need a truck if the op installs his own lnb.

 

[MattG@DISH]

A manager at Dish had me forward her that email and she concluded that indeed the 222k was obsolete and that I did not need to return it. So the columns confused even she.

I'm not disputing your specific situation. I just want to make sure everyone that sees this knows that a leased 222k does need to be returned, and what can cause the error. If equipment needs to be returned, boxes are automatically sent including a flyer that says what does and does not need to be returned.

 

[stardust3]

It was obviously a mistake on the 222 being obsolete, how it happened is anybody's guess.

 

[3HaloODST]

He still has the 222k and lnb so shouldn't need a truck if the op installs his own lnb.

It doesn't look like Dish will allow him to use the 222k he already has as for whatever reason Dish employees told him it was obsolete and to keep it even though it actually should have been returned. So now technically the receiver is considered as a leased receiver that was "stolen."

Sent from my iPhone 4S using SatelliteGuys

 

[MattG@DISH]

I have not received the 222k's receiver and smart card numbers so I am unable to tell if there will be any issues upon activation. There should not be any issues, but I will need more info from the OP.

 

[Teehar]

It doesn't look like Dish will allow him to use the 222k he already has as for whatever reason Dish employees told him it was obsolete and to keep it even though it actually should have been returned. So now technically the receiver is considered as a leased receiver that was "stolen."

Sent from my iPhone 4S using SatelliteGuys

Crazy!

I suppose if Dish wants to be kind they could send rma him a 222k.I personally don't see why they couldn't just re-activate the one he has now though.It's still leased.

 

[papalittle]

I installed 3 222K's in the last 7 days with no problems activating them.

 

[3HaloODST]

I agree. In this situation Dish shouldn't give any issues with reactivating the receiver, or at the very least, a free truck roll. I personally think that's just adding insult to injury to make OP pay for a truck roll.

Sent from my iPhone 4S using SatelliteGuys

 

[Holysmoke]

I sent Matt the numbers and he thinks it can be reactivated.