Dish is telling me they can't restart my service because vip 222k is obsolete

[Holysmoke]

I wanted them to turn the Welcome Pak back on.

Can a dish rep here help me?

 

[MattG@DISH]

I wanted them to turn the Welcome Pak back on.

Can a dish rep here help me?

If you send me a PM with your phone number or account number, I'd be happy to help

222ks are not obsolete

 

[garys]

Only problem I can see is if the 222 was leased and not returned. If you own it, you should be able to activate.

 

[MattG@DISH]

Only problem I can see is if the 222 was leased and not returned. If you own it, you should be able to activate.

Correct. I just need some more details from the OP so I can get to the bottom of this.

 

[navychop]

The ViP222 is not obsolete. Undesirable, yes.

 

[Holysmoke]

I went through a big fiasco with dish and this 222k.

I kept my service for 2 years and then canceled when contract ended. They sent me an email that 222k was obsolete and that I dont need to return it.

I did online chat and got sent to a manager who confirmed it is obsolete and I was not to return it.

Now they confirm it is obsolete and I cannot activate it even though I have a $0.00 balance

 

[Kraven]

I was going to activate an account w/ the 222k OK'ed by DIRT this weekend. How can an HD receiver be obsolete?

Cheers, K

 

[Bobby]

I went through a big fiasco with dish and this 222k.

I kept my service for 2 years and then canceled when contract ended. They sent me an email that 222k was obsolete and that I dont need to return it.

I did online chat and got sent to a manager who confirmed it is obsolete and I was not to return it.

Now they confirm it is obsolete and I cannot activate it even though I have a $0.00 balance

Holysmoke, MattG asked for some info just a few posts up. PM him and he will get you down where you need to be.... That's all you need to do!

 

[Tampa8]

It continues to be on their website as a current receiver. (Though their website is not 100% correct)
However, since they told you it was obsolete and not to even to return it before, it should come as no surprise they do not want to activate it.

 

[garys]

Let DIRT check into the matter. Something is not right.

 

[MattG@DISH]

The OP has sent me a PM

 

[stardust3]

The OP has sent me a PM

Leased?.?.?

 

[MattG@DISH]

We don't discuss other's accounts. The OP can post if he wishes, but I've only received one PM from him

 

[Holysmoke]

I did lease the 222k. I received an email that said 222k was obsolete and not to return it. I confirmed with several online chats and finally a manager that it was obsolete and not to return it.

this was many months ago. I even took down the LNB to return it with the 222k but they said don't return it.

But Matt is telling me it will cost me $149 to restart Welcome Pak because I need a tech visit.

 

[stardust3]

Any new customer promos included with that fee?

 

[3HaloODST]

Doesn't make sense at all.

Sent from my iPhone 4S using SatelliteGuys

 

[Holysmoke]

Any new customer promos included with that fee?

Nope.

 

[knotle]

I just installed a dish and 222k for a friend last week. There was no problem getting it authorized.

 

[Holysmoke]

I don't want to spend $149.00 to get a $15 package. So its pointless to pursue I think.

 

[3HaloODST]

It must be something to do with the leased receiver not being returned.

Sent from my iPhone 4S using SatelliteGuys