Hello gang. This is my first post so please forgive me if haven't found the info in a prior post.
Nearly a year ago I signed up for Dish after my cable company could not install HD at my new home. During my discussion with the rep I was given a price for HD DVR and my package including a few months of HBO. I was told because of my mailer offer I would receive a gift card rebate after install. Once my installed came my box (222) was hooked up and I signed off on the papers. A week or two later I called in with questions on how to use the DVR function only to find out re vip222k does not support dvr. I asked if thy would exchange out the receiver. They said no. I hung up frustrated and tried again a few weeks later. This time I even offered to add another receiver to my package. I was told I needed to pay $200 upgrade fee. At that point I asked about early termination and was told $200. I asked if they prefer I close the account instead of adding services. The rep seemed like he didn't care either way. I sucked it up and have kept the service until recently finding out my auto pay was stopped. I called in again to inquire about hat and was told to fill out the form on the back of my bill (paperless billing) to add it again. Frustrated again I asked about my termination. My penalty is now 280. I could not get an answer on how it went up months later. She mentioned something about my new package which has not been changed since I activated service. I have been toying with the idea of leaving dish for directv or just buying a 722 receiver on ebay.
What do you folks suggest? Is my situation typical for a customer of dish?
Nearly a year ago I signed up for Dish after my cable company could not install HD at my new home. During my discussion with the rep I was given a price for HD DVR and my package including a few months of HBO. I was told because of my mailer offer I would receive a gift card rebate after install. Once my installed came my box (222) was hooked up and I signed off on the papers. A week or two later I called in with questions on how to use the DVR function only to find out re vip222k does not support dvr. I asked if thy would exchange out the receiver. They said no. I hung up frustrated and tried again a few weeks later. This time I even offered to add another receiver to my package. I was told I needed to pay $200 upgrade fee. At that point I asked about early termination and was told $200. I asked if they prefer I close the account instead of adding services. The rep seemed like he didn't care either way. I sucked it up and have kept the service until recently finding out my auto pay was stopped. I called in again to inquire about hat and was told to fill out the form on the back of my bill (paperless billing) to add it again. Frustrated again I asked about my termination. My penalty is now 280. I could not get an answer on how it went up months later. She mentioned something about my new package which has not been changed since I activated service. I have been toying with the idea of leaving dish for directv or just buying a 722 receiver on ebay.
What do you folks suggest? Is my situation typical for a customer of dish?
