Dish probably just lost me as a customer

[Cheddar_Head]

I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.

 

[comfortably_numb]

I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.

Sounds like it's time to email ceo@dishnetwork.com .... they will help you

 

[ncted]

I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.

That is so weird. Dish contacted me to send out a tech for free to re-peak my dish in January. I am not on the protection plan, and I was on the Welcome Pack at the time.

OTOH, they won't even let me pay for a tech to come out and install an antenna.

 

[Tampa8]

I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.

Protection plan then drop after the mandatory period of time? I had a free alignment after a storm two years ago in Fl. It ended up being an intermittent bad cable. While the installer was there I added the protection plan and paid $10 (as I remember) to have all new cabling, connectors etc.

 

[dare2be]

Yeah, usually the receiver sends back status info and then Dish contacts the customer directly offering a free service call. I got that call in March, but I was too busy to set up an appointment, so they noted the account. Then 2 weeks ago I called them to set up the appt and they fixed it last week for free.

Did you receive any calls from Dish that maybe you ignored as spam? Is your Hopper connected to the internet?

This poses another question I have. Do the Hoppers report back signal issues like my 722 does?

 

[Cheddar_Head]

As noted in my original post the CSR mentioned the Protection Plan, I said no thanks. I have been thinking of cancelling for a while, this is really the kick in the a** that will make me pull the trigger. Again, I have been a mostly happy customer and still give Dish positive reviews when asked, I especially praise the Hopper3 and Dish Anywhere functionality.

Hopper3 is internet connected but no I have not received any calls from Dish (that I know of).

 

[rvvaquero]

As noted in my original post the CSR mentioned the Protection Plan, I said no thanks. I have been thinking of cancelling for a while, this is really the kick in the a** that will make me pull the trigger. Again, I have been a mostly happy customer and still give Dish positive reviews when asked, I especially praise the Hopper3 and Dish Anywhere functionality.

Hopper3 is internet connected but no I have not received any calls from Dish (that I know of).

If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.

 

[comfortably_numb]

If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.

I've had it for a long time and it's the best streaming service available, IMO.

PS- please tell me your avatar is not a naked man sitting at a computer?

 

[Cheddar_Head]

If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.

I've tried several linear OTT services in the last 6 months, came to the conclusion none of them fill the bill for me, multiple reasons:
1) All the "DVR" solutions just suck compared to the Hopper3, DVR functionality might be attected by my slow DSL
2) My 10mb DSL just isn't made for OTT
3) The program grid function is not "optimal.
4) None of the have enough sports programming, Dish was mainly used for sport. This appears to be slowly changing.
5) Limits on number of simultaneous streams

Services trialed: Hulu w/Live TV, Sling, DTV Now, Playstation Vue and YouTubeTV

Sling w/Orange and Blue came the closest to meeting my desires having ESPN/FS1/FS2

With more sports having their own streaming services I can make do with MLB.TV/NHL.TV and Aussie Rules from Australia though sometimes my slow DSL is still an issue.

 

[rvvaquero]

I've had it for a long time and it's the best streaming service available, IMO.

PS- please tell me your avatar is not a naked man sitting at a computer?

Coming from a guy who has "two" naked dogs begging for a treat in his avatar.

 

[DJ Lon]

PS- please tell me your avatar is not a naked man sitting at a computer?

Naked shmaked...is that a CRT?!

 

[HipKat]

Yeah, usually the receiver sends back status info and then Dish contacts the customer directly offering a free service call. I got that call in March, but I was too busy to set up an appointment, so they noted the account. Then 2 weeks ago I called them to set up the appt and they fixed it last week for free.

Did you receive any calls from Dish that maybe you ignored as spam? Is your Hopper connected to the internet?

This poses another question I have. Do the Hoppers report back signal issues like my 722 does?

Yes, the Hoppers do that

 

[KAB]

I have ALWAYS gotten away with waiving the fee without protection plan because of my duraration (17 yrs now). Make it a point of argument (nicely) and they will come around and grant it.

 

[dare2be]

Naked shmaked...is that a CRT?!

We have a WINNER!

 

[stardust3]

I'd be willing to bet when you tell the cancellation dept why you're leaving they'll offer a free service call.

 

[DISH Support]

I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.

Hey, Cheddar_Head! We absolutely appreciate you being a part of the DISH family for over 12 years, and we would hate to see you leave. We definitely want to get your intermittent issues resolved so that you can enjoy your services! We would be more than happy to review your account to see what options we have available for your tech visit. We can also explore options to lower your monthly charges. We’re not able to make changes through Satellite Guys at this time, but you can reach out to our Chat teams by clicking this link: Direct Chat. We have agents ready to assist with any account changes.

--Trisha R.

 

[Scott Greczkowski]

It is SO AWESOME have DISH Support back again!

 

[dare2be]

We’re not able to make changes through Satellite Guys at this time,

Does that mean my request that I sent you a few hours ago thru PM will be ignored?

 

[navychop]

Sounds like it. I sent a query too.


Sent from my iPhone using SatelliteGuys App. For now.

 

[jackson85]

I say it time and time again, one of reasons why I will not cut the Dish Cord is the Internet that I have. We have Frontier and while it is not to bad with the MBPS, there will be moments that my family will complain that the Internet is down again. Sometimes, 3 to 4 times a day, sometimes more. My wife and I have talked about it, but we have had Dish since 2001. We did switch to Directv in 2004 or 2005, but once we had our local channels available on Dish, we came back to Dish. We have never had anyone from Dish ever being rude, if either my wife or I have called them with questions.