This all started back when I posted this thread: http://www.satelliteguys.us/threads/313139-Yeah-I-know-it-s-been-a-while , so I won't re-hash all that.
In a nutshell, I called DirectV in early June and signed on for whole house DVR with 6 TV locations. They charged me $234 and shipped equipment (1@H44, 3@C31 minis & 2@H25s + all hardware including the dish showed up in a couple days). They said installer would call me within a couple days. One week, no word, so I called. Things got kind of weird then as they were surprised stuff was sent direct to me but they said they'd get an installer to call. Couple more days finally got install scheduled.
Guy showed up and first thing he wanted to know was why didn't I buy the equipment from him and then said something about additional charges for wiring, etc. I said I had know idea - this is how "D" set it up. He installed the Dish and an 8 port switch on the side of the house where my old "E" dish was and in fact, used the 3 lines of Dish network coax that was still there (10-12 years old). Bottom line was he only actually hooked up the H44 and one mini before he had to leave. He said it might be a week or two before he could get back and I agreed to try to install the rest myself and he'd check back to see how I was doing. He never did.
I was pulling my hair out trying to finish the rest when I got a follow-up "welcome" call from DirectV. She asked how I like my service so far and I'm sure was not expecting what I proceeded to tell her. Bottom line was she would give me a free swap of one of my H25s for an HD-DVR, send a tech out to install it, plus he would inspect / finish everything else.
That installer showed up July 10. Took one look and said EVERYTHING had to be re-done, including relocating the dish. He mad a few calls and eventually had me talk with a lady who said she was part of "D"s dish-mover program. She said they'd have to re-schedule for what she called a full "re-install" for July 22nd and that although she'd temporarily post an additional charge of $232.09 to my account, it would be credited back and this would not cost me anything.
I signed up June 13 and as of today (July 17) I still don't have everything installed, I paid $244 up front, plus my first month's bill has been auto-deducted and I have an additional charge of $232 posted on my account. I'm really trying to remain calm here and wait and see how the "re-install" goes next Monday but figured I'd run this all by you guys. Does this seem right to you and if not, is there some kind of special "D" phone number I can call?
Thanks for listening guys,
WaltinVt
In a nutshell, I called DirectV in early June and signed on for whole house DVR with 6 TV locations. They charged me $234 and shipped equipment (1@H44, 3@C31 minis & 2@H25s + all hardware including the dish showed up in a couple days). They said installer would call me within a couple days. One week, no word, so I called. Things got kind of weird then as they were surprised stuff was sent direct to me but they said they'd get an installer to call. Couple more days finally got install scheduled.
Guy showed up and first thing he wanted to know was why didn't I buy the equipment from him and then said something about additional charges for wiring, etc. I said I had know idea - this is how "D" set it up. He installed the Dish and an 8 port switch on the side of the house where my old "E" dish was and in fact, used the 3 lines of Dish network coax that was still there (10-12 years old). Bottom line was he only actually hooked up the H44 and one mini before he had to leave. He said it might be a week or two before he could get back and I agreed to try to install the rest myself and he'd check back to see how I was doing. He never did.
I was pulling my hair out trying to finish the rest when I got a follow-up "welcome" call from DirectV. She asked how I like my service so far and I'm sure was not expecting what I proceeded to tell her. Bottom line was she would give me a free swap of one of my H25s for an HD-DVR, send a tech out to install it, plus he would inspect / finish everything else.
That installer showed up July 10. Took one look and said EVERYTHING had to be re-done, including relocating the dish. He mad a few calls and eventually had me talk with a lady who said she was part of "D"s dish-mover program. She said they'd have to re-schedule for what she called a full "re-install" for July 22nd and that although she'd temporarily post an additional charge of $232.09 to my account, it would be credited back and this would not cost me anything.
I signed up June 13 and as of today (July 17) I still don't have everything installed, I paid $244 up front, plus my first month's bill has been auto-deducted and I have an additional charge of $232 posted on my account. I'm really trying to remain calm here and wait and see how the "re-install" goes next Monday but figured I'd run this all by you guys. Does this seem right to you and if not, is there some kind of special "D" phone number I can call?
Thanks for listening guys,
WaltinVt