Rant on
I ran into a wall today trying to convince customer service that I or my neighbor should be given a benefit as a referral. I mentioned when signing up that I was referred by a customer, and again called in while installer was at my house and was told that I and my referrer would be given a credit - but that since my account wasn't yet active they couldn't do it yet but would put a note on my account with my neighbor's info. One week later I call back to make sure everything was done and I get a completely different tone. They say it appears you didn't call the special number - I explain how it all unfolded and that I was never told of a special number just that the credit would be given. Then runaround ensued with cs only repeating their position, not trying to help, and each "supervisor" just backing up the last. Now I don't really even care about the credit for me, but I look like a jerk to my neighbor who referred me and kept saying just tell them who referred you. Leaves a bad impression for me as a new customer and though I am happy with the actual service, I wonder if I made a mistake getting involved with this company. They were so agreeable and helpful until the installer left.
Rant off
I ran into a wall today trying to convince customer service that I or my neighbor should be given a benefit as a referral. I mentioned when signing up that I was referred by a customer, and again called in while installer was at my house and was told that I and my referrer would be given a credit - but that since my account wasn't yet active they couldn't do it yet but would put a note on my account with my neighbor's info. One week later I call back to make sure everything was done and I get a completely different tone. They say it appears you didn't call the special number - I explain how it all unfolded and that I was never told of a special number just that the credit would be given. Then runaround ensued with cs only repeating their position, not trying to help, and each "supervisor" just backing up the last. Now I don't really even care about the credit for me, but I look like a jerk to my neighbor who referred me and kept saying just tell them who referred you. Leaves a bad impression for me as a new customer and though I am happy with the actual service, I wonder if I made a mistake getting involved with this company. They were so agreeable and helpful until the installer left.
Rant off