Hardware not Signal?

[techimnot]

Hello, new here, great site! Hoping someone has a suggestion. I am having an intermittent “your receiver has not received info... (920). When I run the self test I am told I have a cabling or alignment or hardware problem. Call customer service and give them the code 42 687. I called them and was told I need to call them while thr (920) message is onscreen and then they would walk me through..whatever. Problem is this message usually appears when I am not here, and my lady is not-so-tech-savvy. (still battling the remote functions). This only happens on my HD-DVR-HR23-700 not on the Standard-D12-300 on separate cabling.
On satellite 101 I get the numbers below,
98 99 96 99 97 100 97 100
97 99 98 0 98 199 96 100
97 80 97 87 97 100 95 100
97 0 97 52 98 100 95 100.
This is a little better than before I adjusted. While checking cabling I found a flat coax coupler (for running through windows) that is suspect. Would it be possible to get the messages I get even though my transponder signals are high?
Thanks in advance for any nudging.
Jim

 

[jdspencer]

Those numbers from 101 are excellent. What are your signal strengths from the other satellites?

Have you tried to swap the cables around?

 

[FED-UP-INSTALLER]

go look at your dish - usually a SL3 set as a SL5 or vise versa

 

[jdspencer]

Good catch.
However, it's the setup of dish type in the receiver.
The above implied looking at the dish physically.

 

[FED-UP-INSTALLER]

1st step was to identify what dish he had

 

[jdspencer]

Which was?

 

[techimnot]

Thanks Fed, it was selected for a 3 when I do in fact have a 5. Ran system test and it tells me critical data not received from satelite but refers to yesterday morning. I'll let it run for a day or so and I will post again if I am still having problems. JD, I will include signal strengths from other SATs if probem continues.
Thanks again!

Oh yeah, the diagnostics code I get now after system test is, 45-439.