I signed up for new serivce about 12 months ago and now have the "Choice Xtra Classic" package. I also added the free for 3 month HD Extra Pack about 3 months ago. I went online to remove the HD Extra pack so that I don't have to pay for the channels I don't really watch much, and when I go to remove those, I get a message that says:
"Upgrade Package: Before you can make any changes to your account you are required to change
your package.
Why do I have to change my package? You have
an older package that does not support the programming/service you have
selected.
Can I switch back if I change my mind? No, since we no longer
offer your old (discontinued) package, you cannot switch back once you've
changed."
...If I click 'cancel' nothing happens and I still have the HD Extra pack. If I click 'OK' it takes me to a screen to choose an upgrade package. My best choices are:
All I want to do is remove the HD Extra Pack as to not pay for it. Is it really necessary to change my base programming to do this? If not, how is it done? If so, what should I choose to keep getting the benefits of when I signed up for free HD, discount for months 13-24, etc? I'm guessing this all happened because they recently changed package names and pricing...though I didn't think I was on an 'older' package.
Thanks for your help.
"Upgrade Package: Before you can make any changes to your account you are required to change
your package.
Why do I have to change my package? You have
an older package that does not support the programming/service you have
selected.
Can I switch back if I change my mind? No, since we no longer
offer your old (discontinued) package, you cannot switch back once you've
changed."
...If I click 'cancel' nothing happens and I still have the HD Extra pack. If I click 'OK' it takes me to a screen to choose an upgrade package. My best choices are:
- Stay with Choice Xtra Classic $68.99/mo (210 channels)
- Choice Xtra $68.99/mo (205 channels)
- Choice $63.99/mo (150+ channels)
- Choice Ultimate $74.99/mo (225+ channels)
All I want to do is remove the HD Extra Pack as to not pay for it. Is it really necessary to change my base programming to do this? If not, how is it done? If so, what should I choose to keep getting the benefits of when I signed up for free HD, discount for months 13-24, etc? I'm guessing this all happened because they recently changed package names and pricing...though I didn't think I was on an 'older' package.
Thanks for your help.