Help...getting refund!

[jpw_999]

Hi guys. Long time DTV customer. Just had to cancel because I moved to NYC where I can't use a dish. I returned my equipment 3 months ago and still haven't seen a check for the refund I am due from the last bill. I've tried calling customer service about 10 times with no avail. They see the credit due and keep claiming that it's on the way. I've also been hung up on about 5 times. Very frustrating cause I've probably spent about 3-4 hours on the phone with them. Any advice would be welcome.

John

 

[raoul5788]

You might try emailing them through the Directv website. That way you have a record of your communications with them. It may not get your refund any faster, but at least you have the correspondence to refer them to.

 

[jcrandall]

Sadly, sending the request in writing with the tracking information may be best.

If after 3-4 weeks that doesn't help, you may want to let your credit card company handle it (assuming you paid via credit).

What is the refund you expect, for a charge for non-returned receivers or are you speaking of a prorated service credit?

 

[jpw_999]

Thanks for the replies. It's for prorated service. They overcharged me on the last bill and I'm owed about $156. Very frustrating. I sent them a message through the website and also disputed it through my CC company. Guess we'll see what happens. Had nothing but the best service from them for 10 years. This is leaving a really bad taste in my mouth.

 

[charper1]

I have seen numerous posts of credits like this taking 8 - 12 weeks; maybe they print quarterly?

 

[Claude Greiner]

I have cancelled Directv 3 times over the past several years. It takes a while, but I do eventually get a refund check several weeks later without having to call in.

A matter of fact I requested a credt ballance to stay on the account since I was planning on coming back and they sent the check anyways.

 

[tylerbonezjonez]

Hate to break the news to you but it takes a while... you just have to play the waiting game. Thats all you can do.

 

[charper1]

Sounds like its all automated and done on a "clock or calendar" timed release.