I have a buddy who got sunday ticket, they talked him into upgrading to whole home dvr service. It was for free, so he went for it. This meant an installer was going to have to come out. He has an HD DVR in living room and a regular receiver in bedroom. Been working great with no problems since install a couple years ago.
Here's the problem.......
My buddy was not home at the time of the install, his wife was there. The installer moved his dish off his roof and moved it out to the middle of his yard and mounted it on a pole. He doesn't want it in the yard area as he has plans to do some creative landscaping there. His wife called him and explained what the installer was doing and he had her hand the phone to the installer..... my buddy told him he can't put it in the yard and put it back on the roof (where it was working fine) the installer refused and said his wife approved it, which she did, the installer said it was necessary. She had no clue... My buddy says absolutely not move it back on the roof. The installer said if he moves it back they will charge him. He called Dtv and they said the same thing. Is there anything he can do to get them to move it back on the roof without having to pay for it? I told him I would post his problem here in this forum and if there was anything that could be done I could find out here.
Thanks guys
Here's the problem.......
My buddy was not home at the time of the install, his wife was there. The installer moved his dish off his roof and moved it out to the middle of his yard and mounted it on a pole. He doesn't want it in the yard area as he has plans to do some creative landscaping there. His wife called him and explained what the installer was doing and he had her hand the phone to the installer..... my buddy told him he can't put it in the yard and put it back on the roof (where it was working fine) the installer refused and said his wife approved it, which she did, the installer said it was necessary. She had no clue... My buddy says absolutely not move it back on the roof. The installer said if he moves it back they will charge him. He called Dtv and they said the same thing. Is there anything he can do to get them to move it back on the roof without having to pay for it? I told him I would post his problem here in this forum and if there was anything that could be done I could find out here.
Thanks guys