October 21, 2008
We experienced a temporary transmission glitch with our equipment. If your HD DVR receiver (HR20/HR21/HR22/R22) is not responding to your remote control or front panel commands, you can resolve this issue by pressing the red "Reset" button located inside the small door on the front right corner of your receiver or you can unplug the power cord from the electrical outlet and wait 60 seconds prior to plugging it back into the outlet. Please allow about 15 minutes for your receiver to complete the resetting process. Once completed, your picture will return automatically. Unfortunately, any show you may have scheduled to record earlier today will not be available on your DVR.
Please note, DIRECTV is automatically resetting your HD DVR or DVR receiver remotely throughout the evening to resolve this issue for you. You may experience a temporary interruption to your TV viewing or recording during that time.
We sincerely apologize for any inconvenience this may cause you. Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible. If you have any further concerns, please do not hesitate in contacting us at 800-347-3288.