I think it may be time to get a Dish Tech. in there to troubleshoot the problem. You've done everything you could to resolve the issue.
I'm no tech but it seems to me that if you're having problems with all channels on your Joey's and not just OTA that it has nothing to do with OTA. If the Hopper is fine then it kind of rules out sat. signal quality also. My guess is that it has something to do with your MOCA setup. Maybe bad coax or connectors?
Sounds like you need to swap out that Hopper. That will probably fix the problem but even if it doesn't then at least you'll know the problem is not the Hopper. If you can't get them to do it on the phone then get a tech out to do it. Good luck.It works perfectly fine when the ota tuner is disconnected, it is very confusing to me also. My next step is to get a tech, but I have tried that before and when I called in they just did all of the diagnostics on the phone and said it was working correctly.
There should not be a diplexer in the line to the Hopper. If there is, that's a problemI have an identical thread going on this same forum. Ha.
A tech replaced my Hopper 3, the exterior cable that goes from the diplexer or multiplexer to the hopper (from dish antenna to Hopper), and he replaced the OTA dongle to the bigger one. THe issue remains with OTA or dish channels. I have a couple of new Joeys coming my way to swap mine out as a desperate step, but it sounds like doing so probably won't fix anything.
My OTA dongle is in a semi ventilated area, but I admit that it could be better situated. I will disconnect it the next time the pixels come out to confirm, and obviously I will lose the OTA signal at that time.
I replaced my ota adapter thinking the same and within an hour the joeys were pixelating again, it never feels warm when I touch it. I believe it is software related because it worked fine from august until December. Also I connected all of my joeys to Ethernet and unhooked the coax which if I am thinking this out correctly takes them off the moca network and they still would pixelate.Try resetting the network in Network Settings. Someone just posted today on the portal about Joey Pixelation and that fixed it. He thinks a software issue is causing Moca to degrade.
Edit. I just read that you said removing the OTA adapter fixes it?? Sounds like the adapter is overheating
That is pretty much identical to my issue. Never tried switching to ota channel I'll give it a try.I've been having this problem for months now. The main TV directly connected to my HWS is always fine, but at night when I turn the TV off and move to the bedroom (wired Joey 2) most nights, but not every night, I experience pixilation that worsens if I do nothing.
I discovered I can get rid of the pixilation by changing the channel to an OTA channel for a bit then that seems to clear it up and I can move back to the channel I was watching. Sometimes I have to do this a couple of times to clear it up. Same procedure applies for my wireless Joey.
I initially wondered if my HWS was beginning to fail but it now seems to me to be a software issue, but I'm no expert. It probably began with one of the software releases
Give it a try. When it first began doing this, to clear up the pixilation I would do a red button reset on the HWS, but then I discovered getting off the Hopper tuners and onto the OTA tuners then going back eliminated the need for that red button reset.That is pretty much identical to my issue. Never tried switching to ota channel I'll give it a try.
I believe this to be a software issue that was most likely caused by one of the CUI updates. And yes, it is annoying.I am having similar problems too on my Joey's. It is almost like the opposite of the old OTA breakup problems. Now everything (live and recorded programs) breaks up horribly EXCEPT for the OTA channels. Resetting the Hopper seems to fix the problem, but it is extremely annoying nonetheless.
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