The Saga Continues...
I have been told by Voom, since July 10th (7 days now), that the firmware update is being pushed et al...however, nobody in the contiguous US has received them. I can not stand double-talk, rhetoric, and liars!
Has anyone received this update?
Subject
---------------------------------------------------------------
Customer - 07/16/2004 09:58 PM
...where's the firmware update? We (the collective masses) have been
waiting since May...and then June...and then 4 July...and then 10
July when the firmware update was supposedly being pushed by Voom
(this is according to Voom E-mail Support). Anyway, where is the
firmware update?
Thanks!!!!!
Discussion Thread
---------------------------------------------------------------
Response (Lucas T.) - 07/17/2004 02:06 AM
Thank you for contacting VOOM.
That is a very good question, we are pushing the firmware in batches
by the U/A number, so we do not have an exact date. I would suggest
putting your receiver in standby mode (by pressing the SAT button) at
night when you go to sleep, that way your receiver will be able to
download the update when your batch is pushed. If you have any
further questions please give us a call at 1-800-GET-VOOM and once
again thank you for contacting VOOM - HDTV Delivered!
Keith Putnam
VOOM Email Support
> ===============================================================
> Ok, so after 6 days how many regions have received the new
firmware update? So far, nobody that I know has received it...and I
know dozens, if not hundreds, of Vooms subscribers throughout the
country.
>
> "VOOM does not, however, condone any information from other
web sites, as true, that are not a considered official VOOM web
sites."
>
> What are you talking about? You need to read the text of the
enclosed e-mail that was sent from from VOOM E-mail support which I
referenced. I made no references to any websites other than to
verify that NO ONE (having the old firmware) has reported receiving
the new firmware update.
>
> What regions have been targeted so far and when can I expect the
Mid-Atlantic (VIRGINIA) region to be targeted for this update?
>
> Thanks...<EOT>
>
> ----- Original Message -----
> From: "Voom Customer Support" <voom@mailnj.custhelp.com>
> Date: Thu, 15 Jul 2004 14:06:33 -0400 (EDT)
> To:
xxxxxxx@xxxxx.com
> Subject: Re: ...when is the new firmware is going to be pushed?
We have been waiting May...June...and now mid July. Personally, I
need to be able to: [Incident: 040715-000039]
>
> >
> >
> >
> > We hope we have resolved your issue. If not, please respond
to this
> > email and we will continue to work with you to your
satisfaction.
> >
> > Thank you for allowing us to be of service to you.
> >
> >
> >
> >
> >
> >
> >
> > To update your question from our support site, click the
following
> > link or paste it into your web browser.
> >
http://voom.custhelp.com/cgi-bin/vo...=myq_upd.php&p_iid=22765&p_created=1089904017
> >
> >
> > Subject
> >
---------------------------------------------------------------
> > Re: ...when is the new firmware is going to be pushed? We
have been waiting May...June...and now mid July. Personally, I need
to be able to:
> >
> >
> > Discussion Thread
> >
---------------------------------------------------------------
> > Response (David H.) - 07/15/2004 02:06 PM
> > Thank you for contacting VOOM.
> > That is a great question. I thank you for your patience in
this matter. Currently the process up updating the firmware is
regional. We are making efforts in being sure that everyone receivers
are up and running with the new downloads. Please keep following the
procedure of putting your receiver in standby this way you can be
sure that when the download happens, your receiver is updated. VOOM
does not, however, condone any information from other web sites, as
true, that are not a considered official VOOM web sites. If you have
any further questions please give us a call at 1-800-GET-VOOM and
once again thank you for contacting VOOM - HDTV Delivered!
> > Michael Daymude
> > VOOM Email Support
> >
> > Customer (xxxxxxxxxxxxxxxx) - 07/15/2004 11:06 AM
> > ...just a quick question: Although you started pushing the
firmware update over the weekend, why is it that nobody on the
Satellite Guys Voom Forum (including myself) has received it? Our
STBs are in standby and we're waiting. I would really love to
manually scan and update my OTA channels. Any futher information you
can provide would be greatly appreciated.
> >
> > ----- Original Message -----
> > From: "Voom Customer Support" <voom@mailnj.custhelp.com>
> > Date: Tue, 13 Jul 2004 01:08:00 -0400 (EDT)
> > To:
xxxxxxx@xxxxxxxx.com
> >
> > >
> > >
> > >
> > > We hope we have resolved your issue. If not, please
respond to this
> > > email and we will continue to work with you to your
satisfaction.
> > >
> > > Thank you for allowing us to be of service to you.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > To update your question from our support site, click
the following
> > > link or paste it into your web browser.
> > >
http://voom.custhelp.com/cgi-bin/vo...=myq_upd.php&p_iid=22100&p_created=1089655390
> > >
> > >
> > > Subject
> > >
---------------------------------------------------------------
> > > ...when is the new firmware is going to be pushed? We
have been waiting May...June...and now mid July. Personally, I need
to be able to:
> > >
> > > -Scan OTA (pick up undocumented subchannels and
channels)
> > > -Manually Add DMAs (integrate 2 or ...
> > >
> > >
> > > Discussion Thread
> > >
---------------------------------------------------------------
> > > Response (VOOM Customer Care) - 07/13/2004 01:07 AM
> > > Thank you for contacting VOOM.
> > > We have already started to push our new firmware
upgrade. If have not already received the upgrade then you should
receive it in the next couple weeks. Please be sure to turn your
receiver off at night by pressing the "SAT" button on the
remote. If you have any further questions please give us a call at
1-800-GET-VOOM and once again thank you for contacting VOOM - HDTV
Delivered!
> > > Jennifer Bernsdorf
> > > VOOM Email Support
> > >
> > > Customer - 07/12/2004 02:03 PM
> > > ...when is the new firmware is going to be pushed? We
have been waiting May...June...and now mid July. Personally, I need
to be able to:
> > >
> > > -Scan OTA (pick up undocumented subchannels and
channels)
> > > -Manually Add DMAs (integrate 2 or more DMAs into
Program Guide)
> > > -Manually add/delete channels from the PG.
> > >
> > > Thank you for your prompt and immediate action!!!
> > >
> > >
> > >
> > >
> >
> > --
> > _______________________________________________
> > Find what you are looking for with the Lycos Yellow Pages
> >
> >
> >
> >
> > David Hansen
> > VOOM Customer Support
> > 1-800-GET-VOOM
> >
http://www.voom.com
.
