Question about replacement DVR

[N6BY]

So my first DVR locks up after a couple of days and requires a power cycle to regain functionality.

Orby sent me a replacement DVR today.

Do I just go online and activate the new receiver using the 'Add Room' button, or do I have to call Orby and have them activate it since its a replacement?

I would call them but they are closed right now.

 

[KE4EST]

From what I remember, the last time I talked to them via phone, you will need to call to do a swap.

 

[N6BY]

It took two calls and 1/2 hour to accomplish this simple little thing.

The first time the service rep. had a hard time putting the new one on my account and taking the old one off. She put me on hold, then came back on then back on hold, then after about 5 minutes the line disconnected.

So I checked my account and saw that she had added the new one, but the old one was still there too.

So I called again and got someone who put me on hold again, but finally came back and took the old one off after several minutes on hold.

.... Now to see if the new receiver has the same problem. If it does then I think its a software issue.

 

[KE4EST]

Keep us updated.