Hello, we've been trying to find an answer to this question and haven't found any direct suggestions (other than throw away, get a new one etc).. We have two of the R15 mfr 500's box's. One at my house, the other my parents (separate accounts, same equipment etc we ordered around the same time).
Both receivers have this habbit of having the screen go black, while the sound still plays. You can pause the show and the status bar shows up just fine.. So the physical connection is good. The only thing i've noticed is that it happens the most in the evenings on mine and my parents experience it at random times...
What could I try to do with this box before going through the process of talking to someone on the phone for an hour trying to convince them they need replacing? Anything ? I just find it weird that two receivers of the same model with two separate accounts/dish's are having similar issues, but not at the same times....
I would really appreciate any help...
Both receivers have this habbit of having the screen go black, while the sound still plays. You can pause the show and the status bar shows up just fine.. So the physical connection is good. The only thing i've noticed is that it happens the most in the evenings on mine and my parents experience it at random times...
What could I try to do with this box before going through the process of talking to someone on the phone for an hour trying to convince them they need replacing? Anything ? I just find it weird that two receivers of the same model with two separate accounts/dish's are having similar issues, but not at the same times....
I would really appreciate any help...
