For those folks who use our SatelliteGuys Reader app, you might have noticed you can't use it today. I am hoping to get this corrected ASAP, but this their support in Hong Kong not sure how long its going to take.
For now I suggest downloading their free Tapatalk app to access the site.
Here is the issue... when a new version of the app is available to us I log into their website and click the make new version button on their website. It takes 2 - 3 days for their system to compile the updated app. Once the app is built I can then download it and from there I submit those apps to their respective app stores.
Well a new version has come out and I logged and clicked the button to make a new build... then 3 days later I was getting an error message saying the new version refused to build. I contacted support and after 3 times contacting them they fixed the issue so I could make a new version.
So last week after they fixed it I clicked to make a new version. On Monday I got an email saying my new version was ready for download. So I downloaded the files and went to upload them to the app stores and when I do I get a message that "No .app files found in package" and my apps were instantly rejected.
I contacted support about this and was told that there is something wrong with my account on their end and it will take a few days for them to fix it... and then they suggested that I let them compile and update it when it was fixed and that they would charge me less for it. Sounded like a great deal to me... so I said sure.
This morning I received the following email from support...
So they cancelled my enterprise subscription... a subscription I just paid for last week for this month... and in doing that CANCELED OUR LICENSE. They should not have canceled our license since we are paid through 9/8!
Anyways trying to work with their support on this and have our license reinstated, but again their support is on much different hours then we are. But to say I am pissed is calling it gently.
I apologize for the inconvenience!
For now I suggest downloading their free Tapatalk app to access the site.
Here is the issue... when a new version of the app is available to us I log into their website and click the make new version button on their website. It takes 2 - 3 days for their system to compile the updated app. Once the app is built I can then download it and from there I submit those apps to their respective app stores.
Well a new version has come out and I logged and clicked the button to make a new build... then 3 days later I was getting an error message saying the new version refused to build. I contacted support and after 3 times contacting them they fixed the issue so I could make a new version.
So last week after they fixed it I clicked to make a new version. On Monday I got an email saying my new version was ready for download. So I downloaded the files and went to upload them to the app stores and when I do I get a message that "No .app files found in package" and my apps were instantly rejected.
I contacted support about this and was told that there is something wrong with my account on their end and it will take a few days for them to fix it... and then they suggested that I let them compile and update it when it was fixed and that they would charge me less for it. Sounded like a great deal to me... so I said sure.
This morning I received the following email from support...
So they cancelled my enterprise subscription... a subscription I just paid for last week for this month... and in doing that CANCELED OUR LICENSE. They should not have canceled our license since we are paid through 9/8!
Anyways trying to work with their support on this and have our license reinstated, but again their support is on much different hours then we are. But to say I am pissed is calling it gently.
I apologize for the inconvenience!