After many years of being a DISH customer I decided to make a switch. I have been really satisfied with DISH and I really like their receivers, but when the issues with ESPN Classic, ESPNU (No HD), etc... continued to pop up it was just too much.
My impressions with DirecTv so far haven't been good ones. The first installer showed up and he was plenty nice and seemed knowledgeable, but he left without installing anything. He said my install was a "tricky one" and he needed his QC guy to approve it. He also showed up over 2 1/2 hours late.
The QC guy shows up only to tell me that there is isn't anything tricky about my installation and he can't figure out why the guy didn't install the service. He said it was really an easy installation and had no issues. So my installation gets rescheduled.
The QC guy went over the order with me while he was there and he asked me why I didn't want the DECA (Internet) option since my DISH was hooked up that way. I told him I did and I had asked for it in the original order. He told me to call back and make sure they included it. So I called back the next day and reached the most clueless person I have talked to in a while. I explained to her about 10 times what I was needing (DECA) and she was lost. Finally she said she understood and she would include it on my order, but I am betting it doesn't get included.
I opted for the 12:00 - 4:00 installation window about 5 days later, since it was the only one I could get without waiting several more days. So I took off of work to meet the installer. At about 5:35 DirecTv calls me and asks if I have heard from my installer. I had not. After several calls back and forth I am informed that they won't be showing up that day. When asked if they could come the next day and my response was no because I would be out of town, the phone rep. seemed upset. At which point I had to inform her that I am no longer changing my plans for them... If they want to install after 5:30 in the evening M-F, then feel free. Otherwise they can forget it. She told me they would be at my home after 5:30 today. I got an email stating the appointment was 4:00 or after, so we will see what time they show up (if they do show up).
My impressions with DirecTv so far haven't been good ones. The first installer showed up and he was plenty nice and seemed knowledgeable, but he left without installing anything. He said my install was a "tricky one" and he needed his QC guy to approve it. He also showed up over 2 1/2 hours late.
The QC guy shows up only to tell me that there is isn't anything tricky about my installation and he can't figure out why the guy didn't install the service. He said it was really an easy installation and had no issues. So my installation gets rescheduled.
The QC guy went over the order with me while he was there and he asked me why I didn't want the DECA (Internet) option since my DISH was hooked up that way. I told him I did and I had asked for it in the original order. He told me to call back and make sure they included it. So I called back the next day and reached the most clueless person I have talked to in a while. I explained to her about 10 times what I was needing (DECA) and she was lost. Finally she said she understood and she would include it on my order, but I am betting it doesn't get included.
I opted for the 12:00 - 4:00 installation window about 5 days later, since it was the only one I could get without waiting several more days. So I took off of work to meet the installer. At about 5:35 DirecTv calls me and asks if I have heard from my installer. I had not. After several calls back and forth I am informed that they won't be showing up that day. When asked if they could come the next day and my response was no because I would be out of town, the phone rep. seemed upset. At which point I had to inform her that I am no longer changing my plans for them... If they want to install after 5:30 in the evening M-F, then feel free. Otherwise they can forget it. She told me they would be at my home after 5:30 today. I got an email stating the appointment was 4:00 or after, so we will see what time they show up (if they do show up).
I can tell you this...I long ago learned that I had to separate Directv the company and their customer service from whoever the outfit is that ends up being my local installer. I have found that dealing with the company itself has always in my 15+ years with D* been what I would consider very reliable. The installers though, I figure that it is a toss of the coin. Had a guy out the other day because of a strange problem, great guy, kind of knew what he was doing, wanted to prove himself so he basically started from scratch and re did everything. Not sure he needed to though. So anywho, get past this and I am certain that you will be enjoying your D* at least until you guys come up to Happy Valley next year where if we somehow get twice as strong and twice as fast we can exact some revenge. Good luck the rest of the way with D* and Bama football, I for one am convinced that they will go wire to wire this year.
