I had a New Connect today (Rescheduled for tomorrow) that's 2 Hopper 2's and 4 Joey 1's. That in itself is frustrating, but easy to modify to Joey 2's. Bu the point of this is since the problem with Dual Hopper systems is now on the known issue report, why in God;s name are they creating work orders to install something that doesn't fully work?
So I called on the way over there to try and modify it to a Hopper 3 w/5 Joeys and noooooo, they need to pay $50 bucks to "upgrade". I said to the rep, "Upgrade what? There's no Equipment installed or activated, there's no contract, no nothing. Why is Dish forcing me to install something that doesn't work?"
They were adamant about not modifying for free, even when I told them I'm going to tell the customer before I do anything about it and I won't be surprised if they cancel the whole thing. I mean, FFS, they're not even new receivers anymore.
These are the types of things Dish does, and it's not alone on the list, that drives me up a wall
So I called on the way over there to try and modify it to a Hopper 3 w/5 Joeys and noooooo, they need to pay $50 bucks to "upgrade". I said to the rep, "Upgrade what? There's no Equipment installed or activated, there's no contract, no nothing. Why is Dish forcing me to install something that doesn't work?"
They were adamant about not modifying for free, even when I told them I'm going to tell the customer before I do anything about it and I won't be surprised if they cancel the whole thing. I mean, FFS, they're not even new receivers anymore.
These are the types of things Dish does, and it's not alone on the list, that drives me up a wall