612's seem to be having a few issues. These are recent posts form the tech portal:
Currently installing a 612 reciever. On step 2 of 5, it is stauck on geting software from Satellite and status says : Acquiring...
Is anyone else experiencing this with the 612 or any other VIP system? I replaced the cable from the ground block to the receiver. Running a limit scan shows good signal levels across the board.
Not sure if it's related but I am on my 2nd and 3rd 612 receiver install today, the are not taking the program guide properly, the get about half way through and freeze, the 1st 2 required multiple check switch and reboots, after loading new software.
The 3rd is about 75% on the progress guide as I am typing
I just had the same problem and did the *#* to check switch and would go right back to acquiring screen in the wizard and tried everything else in here and nothing would work until I bypassed the wizard by pressing the start button 4 times and then went into menu to changed the HDMI settings and it went into 4 of 5 on wizard and went right through. Then after it went through I turned the receiver of with remote and it came back on and went through acquiring signal and then downloaded my program guide hope this helps.
I have been to 2 of these. It shudders on network channels. In our market if I put it on cbs or pbs than go to a network channel like FoxNews or Hallmark it will shudder and freeze. If i put it on CBS or ABC and than go to one of the previously mentioned channels it will not. One of them, we upgraded them to a 722 and that fixed the problem after 3 612's were replaced. The other customer cancelled account because she had had 5 service calls in 1 month. - This one I have experienced and the only fix was to upgrade to a 722