Why would Spectrum cut ground wire?

[AZ.]

The pedestal has a lock on it so I can't check that.

I would expect it to be.

 

[CuriousInMichigan]

I would expect it to be.

I've asked my builder for help on this. My place is new construction and the builder is very good about advocating for new home owners. My area is not that large so I am hopeful the builder's electrician will be able to extract some info from someone they know personally at Spectrum. I will be sure to post any info I get from the builder. Thanks all for the discussion, it makes me determined not to just let this slide by.

 

[harshness]

The pedestal has a lock on it so I can't check that.

That's because they don't want former customers reconnecting themselves thinking they can get something for nothing.