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I talked with the customer today, and he confirmed that he gained his tuners back for a short time when he used a blow dryer to warm up the duo node. This isn't widespread because it's not happening on every duo node installation, but something is making these cold sensitive!

Remember.. this is through the grapevine, so don't jump to conclusions. Please test this and reply with your results! I've tried everything with this customer!

I'm a DNS technician and I have some important info on this! I installed a 5 tv Hopper/Joey installation 2 weeks ago. We got cold weather with snow and this customer has been having problems ever since! I replaced the LNB, Duo node, hoppers, and today the cables but the problem continues. I've...

Just to update you guys.. I verified that this is the correct installation protocol for the equipment I had. I went to the trouble call, and he told me that he ended up getting all the channels that he was supposed to get. He didn't get those until the next morning though. Tech support said they...

I'm a Dish technician in the mountains of New Mexico. Those signals all look really great to me! Your signal levels will vary depending on where you are located. Even in the mountains of NM, with a clear sky, I can usually only get around ~73,~73, and ~51. The lowest we can have the signal and...

Hi, I'm a DNS Technician that just upgraded an existing Hopper/Joey system to international programming. The customer had a 1000.4 dish, and I installed a 500+ as a wing dish. (Normally we use a 44 switch/power inserter with the older style 500+ LNB, but with the solo node, I figured it would be...

I'm a DNS technician, and every other Tech in my area does an EXCELLENT job. Unfortunately, we sometimes have to turn to Sub Contractors to help us with overflow work. Most of the time, it's done by a specific company, and we end up having to completely redo their work. It's not good for the...

Okay, so I was still battling this issue. My walls are THICK! So, after making a jumper cable, extending my antenna, and using a parabolic reflector, I still wasn't able to penetrate through 2 walls of 1.5' thick adobe. (The tv2 is only 25' away!) So, I started to research this. The antenna is...

I'm annoyed that Dish doesn't have a good solution for this problem. I live in New Mexico, and the walls in my house are 1.5' thick adobe. Dish has a part number to extend the antenna, but to my knowledge, it's not accessible to the technicians, or the public yet. I made my own solution. to...

Hi, I'm DNS technician who recently upgraded to the 922 for "free". Unfortunately, I found that the remote reception sucks with this receiver. I made my own jumper cable for the antenna, but it's kind of rigged. The antenna will slip onto a normal female f fitting connector. Our cables, and...

Hi, a friend of mine has a 622 receiver connected via HDMI to a surround sound amp. (Samsung HT-D6500W) He has been experiencing some weird issues with his audio. Some channels, it seems that certain tracks are missing from the audio, and the volume changes drastically on different channels...

I noticed a bug with my receiver that's pretty annoying. When I'm watching a DVR recorded show and press the skip forward 30s button to skip through commercials, the icon will remain visible after I return to my show unless I press the cancel button twice. Anyone else notice this? Any...

I'm sorry, but I just got confused. I continued to lock out PPV, Sports, Paid Programming, Non HD (When there was a HD alternative), and duplicates on the upper channel levels. I think I got confused because I didn't realize there were so many duplicates in the upper channel range. It works out...

Hi, I hate to have a lot of clutter in my program guide, so I have a massive list of channel locks for channels that I never watch. I noticed recently though, it seems that as I add more channels to be locked out, old ones unlock. I think it's possible that I may have locked out the maximum...

Thanks Frank, I didn't know there was a specific installer section! I'll need to check that out.

Physical Abilities Test? One more thing.. they said that I still need to take a Physical Abilities Test. I'm a pretty strong guy, but I haven't been lifting weights over the past few months. I'm pretty sure that this will be a breeze, I was just curious what I should expect with this.

Update! Just an update.. Okay, so a month has passed since my interview, and I sent several emails, and phone calls to both HR, and the Service Manager with no reply. I was getting discouraged about not having my phone calls and emails returned, and finally today I called up to find out if...

Thanks Frank for your positive words. I really hope this doesn't fall through, as I think I'm going to enjoy the job. (Anything would be better than my last job!) The manager did say that I would have to fly to either Phoenix, Denver, or somewhere in Cali to train, so you might be on to...

Working directly for Dish.

Sorry, Dish Network.

Hi, I recently had an interview with the service manager, and walked out of the office with the impression that I aced the interview, and that I'm going to get a job as a rural area installer. The manager informed me that the hiring process is a slow one, but to contact him if I had any...