called to cancel service (1 Viewer)

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Geronimo

Supporting Founder
Supporting Founder
Lifetime Supporter
Sep 9, 2003
12,012
1,596
Well as soon as I hit a certain milestone tear the offers to renew at a reduced rate dried up. I know others that experienced the same thing. At forst i thought the offers had dried up for others as wel but that does not seem to be the case if you believe the posts here.
 

TNGTony

Unashamed Bengal Fan
Sep 7, 2003
10,019
803
Cincinnati, Ohio, USA
I called to cancel my trial subscription today. I was pleasantly surprised that there was no resistance, pushback, or demand for explanation as to why I did not want to keep the service after the trial period. The rep just thanked me for trying the service, informed me that the service would end on 5/4 and we ended the call.

I just can't stand the sound quality. It's terrible! Star Talk is the only thing I'll miss. But even that I can get off my phone.
 
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rjruby

Pub Member / Supporter
Sep 13, 2003
957
129
Nazareth, PA
Called to cancel my XM Select service this morning. Got them to renew at my current promotion rate, 6 months for $24.99 plus royalty fee.
 

Wdam33

SatelliteGuys Pro
Oct 29, 2003
194
7
Louisville, KY
I cancelled the service yesterday. I was expecting to be disconnected several times and having to hem and haw through offers. Surprisingly, it took less than 5 minutes and had confirmation e-mail before I hung up. I had the $199/yr all access (Sirius side) and they first offered all access discounted to $119 + plus royalty. Second offer, was just plain $119 with tax/fees included for all access, then third offer was 6 months for $24.99 (add $2 month for online listening). As TNGTony alluded to above, the sound quality was just piss poor (especially on Sirius units). The mobile app had become better especially with the 320 bit rate.
 

jcrandall

Proud Staff Member
Staff member
HERE TO HELP YOU!
Apr 3, 2005
10,899
369
Central Michigan
Made my semi-annaul call. Got the exact same thing I had last time, which is nice, took about 10 minutes, mostly which is them reading terms/script.

One radio - 6 months All Access (for the online feature, and NFL games, though I don't need that in summer) for $50.

Second radio - 5 months Select for $25. Push back that I want both radios six months for the "same cycle" and they gave me the Select for 6 months for $25.

$75 plus about $10 in royalty fee / tax and good to go for another 6 months.

$100 per car per year is about the limit I will spend for XM, but I pay a little extra to have the phone access and NFL. Love having MLB/NFL/NHL on my phone and in my cars.

Got the exact same deal again. $50 for 6 months all-access and $25 for 6 months select on my second vehicle.

Best call ever. I said my six months is up, and I want the same exact deal I had before or I will cancel. He said no problem, read the script, processed my card, done in 5 minutes.

At least this one CSR finally realized what XM radio is worth to me.
 
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dvrexpander

SatelliteGuys Pro
Aug 23, 2009
4,971
271
Near a tree
I had Sirus auto bill me the other day for nearly $180 - I about flipped! I called and told them that I had straight told them to not auto bill me...so had to get refunded and then tell them to cancel it but they offered 5 months for like $25 or something close to that so I stayed with it. My problem with the whole thing is that I hardly hardly use it at all... only in my new car do I have it and its only used for out and about trips kinda like a luxury vehicle. We have it with Dish then they should give us a code to get it free as long as we have dish for at least 1 radio.
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,795
14,581
Rohnert Park, CA
If you got one radio's use just because you had a Dish sub you might expect the cost of your Dish sub to rise about $15 a month.... Think about it! ;)
 

lparsons21

SatelliteGuys Master
Lifetime Supporter
Jul 17, 2009
9,775
7,827
Herrin, IL 62948
I called yesterday to activate from the free trial period. While I knew of the $25/6 month deal, I don't want to go through the hassle every 6 months. So I got 1 year select with Travel Link for around $100 total. Call the excess the 'avoid the hassle' fee or whatever, it makes me happy enough! :)
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,795
14,581
Rohnert Park, CA
So, let's see.... With that logic, you are willing to spend an extra $50 a year just to keep yourself from making one telephone call. You still have to call after a year.
 
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lparsons21

SatelliteGuys Master
Lifetime Supporter
Jul 17, 2009
9,775
7,827
Herrin, IL 62948
So, let's see.... With that logic, you are willing to spend an extra $50 a year just to keep yourself from making one telephone call. You still have to call after a year.

Spot on! I know I'll call in each year, but I won't be calling every damned 6 months. Frankly if they made it just a little more of a PITA to do, I'd just cancel and be done with it.
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,795
14,581
Rohnert Park, CA
I did the latter a few years back. The service is barely worth $25 for 6 months. The quality is terrible. I don't miss it one bit...
 
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navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
52,018
16,980
Northern VA
Same here. BBC thru my iPhone to the car radio(for volume) is all I need. And a few albums.
 

kdp4th

Well-Known SatelliteGuys Member
Oct 31, 2006
28
0
Duluth
Anyone try and get the Lifetime Subscription recently? I called today and they say they no longer offer it.
 

jpeckinp

SatelliteGuys Family
Apr 16, 2007
77
3
Las Vegas, NV
Called to cancel today as $204/yr was way too much. They lowered me to $99/yr $112 with all fees and gave me free travellink and 1yr of traffic for free.
 

Voyager6

*Cancelled*
Pub Member / Supporter
Lifetime Supporter
Nov 30, 2005
17,096
5,322
Wokeville
Called to cancel service in my wife's Escape. Got the 5 month for $25 deal. Didn't even have to fight to get it. We are good until 6/1. Already have my calendar set with a reminder to call on 5/25.
 

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,562
3,894
Indy
I cancelled my 5/$25 offer. Then I re-upped 6/$30.
 

dishfan82

SatelliteGuys Pro
Lifetime Supporter
Feb 18, 2012
1,393
118
clinton Township
I called to cancel my trial subscription today. I was pleasantly surprised that there was no resistance, pushback, or demand for explanation as to why I did not want to keep the service after the trial period. The rep just thanked me for trying the service, informed me that the service would end on 5/4 and we ended the call.

I just can't stand the sound quality. It's terrible! Star Talk is the only thing I'll miss. But even that I can get off my phone.

I have it now and I forgot what the sound used to sound like? Then again I have the standard radio in my car.
 
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