Cold Weather issue

[slipstream1]

Well my single node installation was working, until the sun went down. Then the Hopper displays error 835-A problem has been detected with your satellite dish connections. If the weather is bad, please wait until the weather passes and run check switch again. When retesting, it only does test 1 of 1 on all three tuners. Then I get the 835 error again.

Any ideas.

 

[slipstream1]

BTW, the weather is fine here. Barely any clouds in the sky and about 40 degrees F outside.

 

[ScottChez]

**NEW TEST***
Now I put it back out in the attic which is near an outside vent but this time I wrapped it in a beach towel to see if that keeps its warm enough.
Its been warmer out side these days so it may take a while for a good test.

 

[rklimaszewski]

I think there is another symptom to this issue. In my 2H/2J setup, they Joey's (each using different Hoppers) will randomly show a blank screen, whether watching live TV or a recording. The screen will go blank for 5-60 seconds, after which the program continues on its schedule (not when it went blank). You can rewind to see what was missed.

 

[DISH Software]

We are sorry about this issue and everyone experiencing problems related to cold weather and Duo Nodes. We have identified the problem and if you are one of the users who is still encountering these problems, please send us a PM with your first and last name, account number and 4 digit security code or last 4 digits of your SSN and we will assist in getting a technician sent out to resolve the problem.

This issue is occurring due to an problem with specific LNBs and the older model Duo Nodes that were distributed. The symptoms are listed below.

• Signal acquisition onscreen message 015 or other signal loss related messages.
• Failed check switch test, where the LNBF type cannot be identified and orbital locations are missing for each satellite input.

The issue may be occurring if someone has an older model node and is using one of the following LNBFs that have the following serial number prefix markings identified by the 1st 6 characters of the serial number. (see attachement)

D1000.4 WA Triple LNBF, A122A7
D1000.4 WA Triple LNBF, A72201

D1000.2 Triple LNBF, A11201,A11202,A11203
D1000.2 Triple LNBF, A71201,A71202,A71203

D1000.4 EA Triple LNBF, A71C01

If you have an older model Duo Node and are experiencing these issues, then the LNBF needs to be replaced. An updated Duo Node design is already in inventory to enable all LNBF versions to be used in cold weather conditions. Updated Duo Nodes may be identified by black dots on the carton and unit labels. (see attachment)

 

[BTL140]

Well I just went out and checked my LNB and node.

The duo node has no dot and I have the triple LNB A71201. We have had single digit temps with no problems yet but upgraded just a few months ago. The installer did get the error 015 and spent about 2 hours extra initially getting the hoppers authorized.
Should I wait and see what happens or get a new LNB?

 

[lucky86]

Well I just went out and checked my LNB and node.

The duo node has no dot and I have the triple LNB A71201. We have had single digit temps with no problems yet but upgraded just a few months ago. The installer did get the error 015 and spent about 2 hours extra initially getting the hoppers authorized.
Should I wait and see what happens or get a new LNB?

I would wait, if it acts up usually dish can roll a text within a day or two. Is your node outside?

 

[BTL140]

Yes it's outside

 

[lucky86]

I would probably get it replaced just in case so you don't run into the problem later on when the techs schedules are full and you end up with problems for longer than you should.

 

[BTL140]

I would probably get it replaced just in case so you don't run into the problem later on when the techs schedules are full and you end up with problems for longer than you should.

I will PM the Software Team and see what they think.
Thanks

 

[navychop]

lucky86 - if you still wish to mess around with this, you might try packing the node with dry ice to see what happens. Don't touch the dry ice with bare skin.

 

[lucky86]

lucky86 - if you still wish to mess around with this, you might try packing the node with dry ice to see what happens. Don't touch the dry ice with bare skin.

No thanks, they identified the problem so I don't care anymore.

 

[rklimaszewski]

LNB was replaced. Tech said it was an old one without the "HD on the label". He did not have a black-dot Duo Node.

We should know tonight if the issue is fixed (although it is going to be a few degrees warmer tonight).

 

[rklimaszewski]

No issues last night, with the caveat that it is a bit warmer out. If there is any change, I'll post back to this thread.

Thank you DIRT for stepping in!

 

[ScottChez]

Did you have to pay the $15 fee to have a tech come out to replace the LNB known to not be compatible\defective.
Checking online it says with the $7 a month Home Protection plan there is a $15 fee for all tech visits.

 

[lucky86]

They are waiving the cost for people affected by this cold weather Duo Node issue since the problem was on the Dish side of things.

 

[rklimaszewski]

Well, it happened again last night. So just changing out the LNB will not work.

 

[lucky86]

Are you able to check to see if the tech installed an lnb that is outside of the affected serial number ranges? Maybe he put one in that being affected by this issue and didn't realize it?

 

[rklimaszewski]

I printed out the info and images and gave it to him. He checked the LNB but did not directly state to me that it was outside the range so I assumed it was.

 

[CJinWA]

This may be a newb question, but how do I find the LNB "number"? I climbed up to look at the setup, but I couldn't see anything...what am I looking for, and where?