DISH Hopper Carbon UI Testing Forum - PLEASE READ!

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
59,108
12,301
Rohnert Park, CA
Here are the things I miss in the new HWS CUI. If anyone knows where any of these things are, please let me know.

Edit Event option in the scheduled timers listing.
Last date and time remote and receiver was backed up.
Option to list recordings by episode number in the EHD.
DVR temps listing.
Caller ID History
Satellite identifier in the channel info screen.
OTA signal strength in the channel info screen.
Sort timers by Title option instead of priority.
Right of the top of my head, Caller ID History: Menu, My Account,Caller ID History
 
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joekawasaki

SatelliteGuys Pro
Pub Member / Supporter
Mar 31, 2008
167
19
Minnesota
Just got the dreaded email about my two original hoppers getting the new interface on June 29. Not looking forward to all the slowness I'm hearing about. May have to upgrade to two HWS or two H3s. Either way two separate hoppers is a must.
 
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dishrich

SatelliteGuys Pro
Sep 8, 2003
3,290
340
Springfield, IL
Here are the things I miss in the new HWS CUI.
Can someone please tell me where the PREPARE FOR MOBILE selection is, on a DVR'd show info screen, where is USED to be? Or can you ONLY now do it thru your DA app?

I haven't started my "bitch list" on this POS interface yet...but I will actually give 1 positive point for it - at least you can NOW turn off that idiotic "smart channel on startup feature", that was yet another idiotic idea that E* could have better spent that time, fixing all the other problems they still haven't fixed yet. :rolleyes:
 

charlesrshell

SatelliteGuys Crazy
Pub Member / Supporter
Lifetime Supporter
Jan 14, 2006
8,626
3,481
O'Fallon, IL
Here are the things I miss in the new HWS CUI. If anyone knows where any of these things are, please let me know.

Edit Event option in the scheduled timers listing.
Last date and time remote and receiver was backed up.
Option to list recordings by episode number in the EHD.
DVR temps listing.
Caller ID History
Satellite identifier in the channel info screen.
OTA signal strength in the channel info screen.
Sort timers by Title option instead of priority.
Found the option to list recordings by season and episode number in the EHD. After you click open the folder in the EHD, select Options (red button) then option #3.
 

tigershere

SatelliteGuys Pro
Sep 6, 2006
460
0
uh going from Windows 10 to Windows 8 would be better

Since when is reducing the quality of the UI a good update

ugly, horrid, slow mess
 

ekilgus

SatelliteGuys Pro
Jan 22, 2007
1,064
584
Southeast US
uh going from Windows 10 to Windows 8 would be better

Since when is reducing the quality of the UI a good update

ugly, horrid, slow mess
Not an ugly horrid slow mess, but definitely a bit of a step backwards. Specifically, the guide is certainly not an improvement over the old one. Also, I read numerous complaints about the loss of the 4X fast forward. While that is true, using the # button which formally displayed the number of showings for an event now shows graphics which on page 2 of these graphics clearly shows a 4X fast forward option. Has Dish explicitly stated the 4X fast forward option is no longer available or is the graphic incorrect?
All things considered, In my opinion this CUI thus far seems to be something of a disappointment.
 

ekilgus

SatelliteGuys Pro
Jan 22, 2007
1,064
584
Southeast US
After having the CUI on my HWS and my Joey 2 for a day now, I have the following observations: Performance of the HWS is a bit sluggish but generally not an issue and only noticeable in the guide. Performance on the Joey 2 seems unaffected by the CUI. The CUI for the most part is OK except for the guide which is a definite downgrade from the previous one. It is more difficult to read (classic or modern), it only displays 2 1/2 hours instead of 3 hours, it lost the 4X FF despite the graphic stating it's still there, its general format is inferior to the previous guide. If Dish addressed the guide issues I think most of the complaints about the CUI will go away.
Overall, the CUI is OK but looks a lot like many changes were made simply for the sake of change, something that Microsoft usually does.
 

camo

SatelliteGuys Pro
Feb 11, 2010
879
318
Nebraska
I find the guide look easier to read myself. But agree if its not broke don't fix it works best most of time. New isn't always better its been proven trillions of times.
 
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david_jr

SatelliteGuys Pro
Pub Member / Supporter
May 7, 2007
2,347
585
Hancock, MA - The Berkshires
I also got the dreaded email about my two HWS & 3 J getting the new interface on June 29. When I turned my Family Room TV on there was a screen up that asked me if I wanted to download the new interface now. I did not. Joeys are already somewhat slow so not looking forward to having them slower. I would upgrade to H3, but my fees are too high now.
 

littlecloud319

Tech guru
May 22, 2017
524
364
Black Creek WI
I also got the dreaded email about my two HWS & 3 J getting the new interface on June 29. When I turned my Family Room TV on there was a screen up that asked me if I wanted to download the new interface now. I did not. Joeys are already somewhat slow so not looking forward to having them slower. I would upgrade to H3, but my fees are too high now.
After upgrading complain to a car about the Joey’s being slow and do whatever stupid “fix” they have and say it’s still the same. They’ll upgrade you to joey 2’s which are the same speed as the HWS IMO.


Sent from my iPhone using the SatelliteGuys app!
 

Ghung

New Member
Jun 30, 2017
1
1
North Carolina
Dish pushed the new software to both of our HWS receivers a few weeks ago and it's a mess.

Issues:

Slower response.
When swapping between two shows, hitting the swap button sometimes reboots the receiver.
Even when the receiver doesn't reboot, sometimes both shows revert to live TV with no return available (lost minutes of the show even when recording).
The "Home Media" feature works fine until we play a file from our network server. The movie or show plays in a tiny box in the upper right of the screen (like a picture-in-picture). This feature worked fine until the 'upgrade'. This feature is now useless.
Rewind and fast-forward are too fast and overshoot. Worked well before.
Not happy with the new guide.

This is a classic case of "if it ain't broke, don't fix it". Somebody screwed up. We've been with Dish for @twenty years but this is the first time we've considered switching to Direct. I just spoke with Dish tech support again and they know they have problems but could only say "please wait until we fix this". It's been months.

Tick tick tick.
Somebody at Dish needs to light a fire under the (off-shored?) developers. Soon.......
 
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Scott Greczkowski

Thread Starter
Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
98,521
15,528
Newington, CT
If their are any original Hopper 1 users (AKA H2K) out their who plan on keeping their Hopper 1 and would like to help improve the software by being a tester please reply here.

I will be making a list of people interested and sending it to DISH later next week. YOU WILL NOT GET ANY REPLIES OR MESSAGES FROM ME UNTIL THEN SO PLEASE DON'T PM ME EVERY DAY ASKING WHAT'S GOING ON. :)

(UPDATE - I have a small amount of testing spaces open for Hopper 2 (Hopper with Sling) as well so when replying please let me know what kind of Hopper you have.)

Thanks! :)
 
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