What are the odds that VOOM will write off unbilled programming charges for April? Really! This is nickle and dime stuff when compared to the cost of shutting down VOOM DBS. According to my billing cycle, I was paid through April 16th. Because of VOOM's decision to discontinue DBS service, I was forced to seek another provider prior to 1 May or face a disruption in service. Due to scheduling problems, I had Adelphia's Va Va VOOM equivalent w/HD DVRs installed around the 20th.
I had additional VOOM receivers installed in December so I was under a 6 month service obligation. I called VOOM to see if I could cancel without incurring a $250 cancellation fee - the CSR could not answer my question. I then asked to downgrade to VOOM (no need to pay two providers for a similar programming lineup), however I was told all accounts were locked and there would be no more changes in service (upgrade or downgrade programming packages). Additionally, the CSR informed me that I would not be billed for programming services in April...beyond what I had already paid for in advance. I logged the CSRs Employee ID# and had her note this information in my account.
Will I receive a bill for 14 days of service in April? It sure seems like a waste of time and effort in my opinion. Again, it was VOOM's decision to shutdown service and not mine...I was a happy camper.