Free HD Access for EXISTING customers

[goober22]

I have Plat. pack for 31 months & 7 receivers. Sent an email to CS asking for the 2 yr free HD. Received a reply that started off as a D* sales pitch, then went into a E* comparison. 3rd paragraph stated that "since HD was important to me", I could call and see if I qualified for the freebie!

I replied and informed them I did not ask for a sales pitch or Dish matchup but in fact was asking for the HD offer which I was aware was available. I continued that an email to CS was an acceptable CS contact method as described on the website and as a 2+ year customer spending over $150 per month, I should easily qualify.

A different CSR replied, stated my email would be forward on up in case any improvements could be made to the system. He continued that I did in fact qualify and would activate the 2yr free HD offer. He then closed with the standard thanks/value customer tag.

I logged onto my account and already had the discount applied to my account under the recent activity tab. ($11.38 with tax)

So.... one blew me off but a 2nd one fixed me right up. It seems that CSR roulette is alive and well.

As someone stated above, 2 years may be plenty since HD should be the norm by then and should not have an added charge anymore.

 

[Mr Tony]

no dice for me...YET

called D* and the guy was real nice. Said I could get 24 months free HD and would talk about HD upgrades BUT

since I go through Qwest (bundled offer) I can't get the offer.

so I guess next phone call is "uh Qwest...move my account back to D* please"

cripes....so my account is finally back to D* and I call today to see what they can do.
$99 for a HD receiver (no DVR) and $49 to install the dish...ugh! so $150 to upgrade...on the positive my R22 would be turned into a HD receiver and I could probably use that instead...told him I'd think about it

Then the fun begins...he asked me about my internet. I explained I had Qwest and then explained the whole bundling thing and how I had to move it back to D* to get the free HD

I was informed that because my account was through Qwest I AUTOMATICALLY qualified (plus get the $5 discount) since the D* account is on "auto pay" because it gets shipped to Qwest. And get this, I dont have to be on auto pay with Qwest to get the free HD for 24 months.

So is that right.....$150 to upgrade? When I signed up all I got was a R15 which I promptly shipped back and got a R22 off EBay

 

[DJ Rob]

Hey Ice, that strange. I wonder if they grade you on the package you sub to and offer freebies by that? They offered me a free HD DVR when I called and I had gotten a free one 2 years ago. I get Choice Plus HD DVR.

So I found out my credit will not be given...
I got an email Friday saying that autopay was not setup on my account so I would lose my credit for HD Access. That's funny, I gave them my credit numbers twice when I called about the credit a week and a half ago. So I called today and they can't seem to get my credit card to "stick" into their system. So it appears for now I will not be getting the credit after all.

 

[Tom Bombadil]

It was a bear getting to an agent and out of the automated response system, but once I got there I had no problem getting the free HD for 24 months offer.

I found out that when the voice response system prompts you for why you are calling, and if you say, "Free HD" then you are sent to technical support.

 

[enricong]

Just got free HD for 2 years.

I was on the Choice Plus xtra (Choice extra + HD + DVR) for $79.99

They said I needed to change the package to the unbundled which would cause my DVR fee to go up $1.00 from $6 to $7.

So it would be $80.99 - $10 = $70.99.

So saving $9.00 for the next 24 months.

And I also verified that it does not extend my contract.

 

[paulman182]

I signed up for Autopay on the website, then called and got the discount.

He said it will automatically renew after two years, who knows.

 

[DodgerKing]

Was at my Grandpa's house yesterday helping him fix some computer issues. While I was there I decided to call DirecTV and ask for free HD for him, since he was already paying for it. They gave him free HD for 24 months and free HBO for 3 months

 

[cspiteri]

HD Free For Life for Current Subscribers

I`ve been a DTV subscriber for almost 10 years and a HD subscriber for 5 years. What is DirecTV offering current long time subscribers or are the "new" customers the only ones benefiting from this deal? Is it necessary to negotiate with a CSR or has a blanket program been initiated??

 

[nyrob]

called today was able to get free hd for 12 months
PLUS HD DVR - 12moFreeHDExist
that was the credit posted on bill, lets see what happens in 12 months

 

[Jimbo]

There's a HUGE thread discussing this here :

http://www.satelliteguys.us/directv-forum/215797-free-hd-access-existing-customers.html

 

[cspiteri]

Thanks JIMBO, I didn`t go far enough back in my search.

 

[Jimbo]

I know you can sign up for Auto Pay online, can you get off the Auto Pay if yopu decide you want to ?

 

[johns70]

called today was able to get free hd for 12 months
PLUS HD DVR - 12moFreeHDExist
that was the credit posted on bill, lets see what happens in 12 months

I called a week ago and got free HD for 24 months.

 

[Mr Tony]

merged a couple threads together

 

[Rey]

got it for 2 years
:up

 

[Jimbo]

I called a week ago and got free HD for 24 months.

got it for 2 years
:up

Got mine for 17,520 hours !!!

 

[stilllearning]

Just got it. I had to be transferred to another CSR but other than that no hassles whatsoever.

 

[david_gilbert]

free hd

well, i finally made the call to DTV about getting free HD. i currently pay the 10.00 a month fee, and figured it could not hurt to ask. i was fully prepared to sign up for auto pay, but it never came up! i asked the CSR about getting the HD for free and she said she saw i am a long standing good customer and would have to place me on hold to see what she could do. 2-3 minutes later, she comes back and says ok you have free HD for 12 months, and don't evne have to sign up for autopay! i'll take that deal, cause i figure by the end of 12 months they either will be offering it free anyway or worst case is i ask again.

so, make the call folks. don't just go by what you read, call and see what they will do.

 

[goober22]

Good to hear but...

I had auto-pay already (to a credit card) and asked about freeHD for current customers and received the 24 month $10 discount. Not sure why some get 12 and others get 24. I've been with them 2-1/2 years and am out-of-contract w/7 receivers.

 

[Cobra611]

I called and got 6 months free.