H396 Software Version

[ewindowman]

I have been having an issue lately when you start watching a program that is still recording and you start from the beginning once you skip and catch up to live it freezes. The only way to fix this is to change the channel and then go back to the original channel.

 

[ekilgus]

Being on H395 for a while, I checked to see if my H3 was updated to H396 and discovered I got H397 overnight.

 

[Almighty1]

brittanygarden - Experienced an issue with Channel 626-05 yesterday which is a streaming channel so basically, this is what happened. The current time was 8:10PM San Francisco time and the program schedule is as follows:
1:00PM-3:00PM, 4:00PM-6:00PM, 6:00PM-7:00PM, 7:00PM-8:00PM and 8:00PM-10:00PM
so basically I had paused earlier during the day so 8:10PM was basically showing what was at 7:50PM. I hit replay/rewind, it goes to 8:00PM and then jumps to 6:00PM, it appears the buffer goes back to 1:00PM as I can play everything up to 6:00PM from 1:00PM but from 6:00PM, it is missing everything from 6:00PM-8:00PM as it will go from 6:00PM to 8:00PM as 8:00PM is the start time of the current show. Assuming the time was still 7:59PM, I can go all the way back to 7:00PM without issues but the 6:00PM-7:00PM would be missing.
This is with Hopper software H397 and Hopper Plus Software P13712

 

[brittanygarden]

brittanygarden - Experienced an issue with Channel 626-05 yesterday which is a streaming channel so basically, this is what happened. The current time was 8:10PM San Francisco time and the program schedule is as follows:
1:00PM-3:00PM, 4:00PM-6:00PM, 6:00PM-7:00PM, 7:00PM-8:00PM and 8:00PM-10:00PM
so basically I had paused earlier during the day so 8:10PM was basically showing what was at 7:50PM. I hit replay/rewind, it goes to 8:00PM and then jumps to 6:00PM, it appears the buffer goes back to 1:00PM as I can play everything up to 6:00PM from 1:00PM but from 6:00PM, it is missing everything from 6:00PM-8:00PM as it will go from 6:00PM to 8:00PM as 8:00PM is the start time of the current show. Assuming the time was still 7:59PM, I can go all the way back to 7:00PM without issues but the 6:00PM-7:00PM would be missing.
This is with Hopper software H397 and Hopper Plus Software P13712

Thank you! I'll take a look into this. I've seen your other posts as well and have already passed them on to the team.