H396 Software Version

[ewindowman]

I have been having an issue lately when you start watching a program that is still recording and you start from the beginning once you skip and catch up to live it freezes. The only way to fix this is to change the channel and then go back to the original channel.

 

[ekilgus]

Being on H395 for a while, I checked to see if my H3 was updated to H396 and discovered I got H397 overnight.

 

[Almighty1]

brittanygarden - Experienced an issue with Channel 626-05 yesterday which is a streaming channel so basically, this is what happened. The current time was 8:10PM San Francisco time and the program schedule is as follows:
1:00PM-3:00PM, 4:00PM-6:00PM, 6:00PM-7:00PM, 7:00PM-8:00PM and 8:00PM-10:00PM
so basically I had paused earlier during the day so 8:10PM was basically showing what was at 7:50PM. I hit replay/rewind, it goes to 8:00PM and then jumps to 6:00PM, it appears the buffer goes back to 1:00PM as I can play everything up to 6:00PM from 1:00PM but from 6:00PM, it is missing everything from 6:00PM-8:00PM as it will go from 6:00PM to 8:00PM as 8:00PM is the start time of the current show. Assuming the time was still 7:59PM, I can go all the way back to 7:00PM without issues but the 6:00PM-7:00PM would be missing.
This is with Hopper software H397 and Hopper Plus Software P13712

 

[brittanygarden]

brittanygarden - Experienced an issue with Channel 626-05 yesterday which is a streaming channel so basically, this is what happened. The current time was 8:10PM San Francisco time and the program schedule is as follows:
1:00PM-3:00PM, 4:00PM-6:00PM, 6:00PM-7:00PM, 7:00PM-8:00PM and 8:00PM-10:00PM
so basically I had paused earlier during the day so 8:10PM was basically showing what was at 7:50PM. I hit replay/rewind, it goes to 8:00PM and then jumps to 6:00PM, it appears the buffer goes back to 1:00PM as I can play everything up to 6:00PM from 1:00PM but from 6:00PM, it is missing everything from 6:00PM-8:00PM as it will go from 6:00PM to 8:00PM as 8:00PM is the start time of the current show. Assuming the time was still 7:59PM, I can go all the way back to 7:00PM without issues but the 6:00PM-7:00PM would be missing.
This is with Hopper software H397 and Hopper Plus Software P13712

Thank you! I'll take a look into this. I've seen your other posts as well and have already passed them on to the team.

 

[Almighty1]

Thank you! I'll take a look into this. I've seen your other posts as well and have already passed them on to the team.

Thanks, I want to also mention that the issue I mentioned earlier:
"H381, H382, H383, H385, H386, H387, H388, H390, and H392 has the issue where the Remote Control Mode Reminder Notification is always on where it will display that the remote needs to be in SAT mode when on TV and AUX even when Settings -> Notifications -> Remote Control Mode Reminder is set to Off. This was originally discovered by Pepper that it still exists in H397." no longer appears to be a issue when I tested it with the Hopper Plus disconnect and connected so maybe Pepper and others can confirm if this is still an issue or not. For the HDMI CEC when set to on, if I am on another input on the TV, and then hit the SAT button on the DISH Remote, is the correct behavior supposed to be changing the tv's input to the Hopper 3's input on the TV? As that is how it behaves with the Hopper Plus connected but when the Hopper Plus is not connected, it does not do anything.

 

[charlesrshell]

Thanks, I want to also mention that the issue I mentioned earlier:
"H381, H382, H383, H385, H386, H387, H388, H390, and H392 has the issue where the Remote Control Mode Reminder Notification is always on where it will display that the remote needs to be in SAT mode when on TV and AUX even when Settings -> Notifications -> Remote Control Mode Reminder is set to Off. This was originally discovered by Pepper that it still exists in H397." no longer appears to be a issue when I tested it with the Hopper Plus disconnect and connected so maybe Pepper and others can confirm if this is still an issue or not. For the HDMI CEC when set to on, if I am on another input on the TV, and then hit the SAT button on the DISH Remote, is the correct behavior supposed to be changing the tv's input to the Hopper 3's input on the TV? As that is how it behaves with the Hopper Plus connected but when the Hopper Plus is not connected, it does not do anything.

Remote Control reminder is working properly now for my Hopper Plus and Joey 4s.