HD EXTRA PACK (1 Viewer)

Register Today to see less ads! It's Free!
Status
Please reply by conversation.

robertw477

SatelliteGuys Family
Feb 25, 2006
57
0
I just signed with Direct. On my login it shows the channels but if you pick three month trial you see it trying to order a receiver for me even though I am all set. Those should be in the ultimate package anyway. There are a few channels I like-Palladia for one.

Rob
 
Register Today to see less ads! It's Free!

nuttz565

SatelliteGuys Pro
Feb 10, 2009
216
1
colorado
Yep glad I found this thread. Im trying to add the HD extra pack and its telling me that I also need a HD receiver. I have the Genie so there must be some kind of glitch in the system
 

Rey

@ your service
Supporting Founder
Feb 8, 2008
26,896
561
Florida
Yep glad I found this thread. Im trying to add the HD extra pack and its telling me that I also need a HD receiver. I have the Genie so there must be some kind of glitch in the system

oh well, still can't add it back and probably will leave it like that for now....
 

Gary Z

SatelliteGuys Pro
Jun 27, 2005
942
0
Seguin, Texas
Yep glad I found this thread. Im trying to add the HD extra pack and its telling me that I also need a HD receiver. I have the Genie so there must be some kind of glitch in the system

I suspect DirecTV caught on to the glitch they had and fixed it so only new subscribers can now get the free 3 months.
 
Register Today to see less ads! It's Free!

Gary Z

SatelliteGuys Pro
Jun 27, 2005
942
0
Seguin, Texas
I suspect DirecTV caught on to the glitch they had and fixed it so only new subscribers can now get the free 3 months.

Just tried again and I get

"The product you requested requires one of the following receivers. Please select a receiver below."
 

mdavej

SatelliteGuys Pro
Sep 19, 2010
971
47
Southeast
I've been getting the 3 month trial for nearly 5 years now. Although I can't remove it online anymore, I can use the automated phone system to do it. Just call and say "Cancel HD Extra Pack". Then within a couple of minutes, I can add back the free trial online as always.

Gary, maybe there is a mistake on your account regarding the types of receivers you have. If you look at your equipment online, what does it show?
 

raoul5788

Studebaker driver
Staff member
HERE TO HELP YOU!
Supporting Founder
Lifetime Supporter
Dec 28, 2004
30,639
14,204
Cheshire CT
I've been getting the 3 month trial for nearly 5 years now. Although I can't remove it online anymore, I can use the automated phone system to do it. Just call and say "Cancel HD Extra Pack". Then within a couple of minutes, I can add back the free trial online as always.

Gary, maybe there is a mistake on your account regarding the types of receivers you have. If you look at your equipment online, what does it show?

That is certainly possible, but so many have reported the same issue that it seems like there is a change in Directv's policy
 

Gary Z

SatelliteGuys Pro
Jun 27, 2005
942
0
Seguin, Texas
I've been getting the 3 month trial for nearly 5 years now. Although I can't remove it online anymore, I can use the automated phone system to do it. Just call and say "Cancel HD Extra Pack". Then within a couple of minutes, I can add back the free trial online as always.

Gary, maybe there is a mistake on your account regarding the types of receivers you have. If you look at your equipment online, what does it show?

It shows I have a Genie HD DVR Model: HR34-700 with 2 Genie Mini's Model: C31-700
 

mdavej

SatelliteGuys Pro
Sep 19, 2010
971
47
Southeast
It shows I have a Genie HD DVR Model: HR34-700 with 2 Genie Mini's Model: C31-700
Hmm... sounds like a bug in the web site then. I have a H21 and HR23 and get no warning, and those models are quite old, but definitely HD like yours. Have you tried adding it from THIS page using the "Activate Now" button?
 

JD Hogg

SatelliteGuys Family
Oct 20, 2012
82
0
SoCal
Cancelled my HD Extra Pack yesterday via online and when I went to activate it today (same as always - $0.00 for 3 months)....I got the "The product you requested requires one of the following receivers. Please select a receiver below" message. I have a HR34 and an HR24 receivers on my account.

Called CSR and was told that could activate it over the phone (declined since it would have been $4.99 per month and NOT free as if it were activated online).

So is this CONFIRMED to be a DTV site glitch or is it something else? Also is this ONLY happening to us folks with the Genie HR34 receiver on our accounts or have others with the Genie been able to activate the HD Extra Pack online for FREE?
 
Register Today to see less ads! It's Free!
Status
Please reply by conversation.

Users who are viewing this thread

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top