Ouch.
Sorry to hear!
Did your dealer say it was shippers fault and file claim ?
Hope he send asap.
Yeah, Chris at Cleveland Plasma was on it. I inspected the box on arrival, no "damage" was found because I was supposed to note that on the delivery paperwork. Once the driver left I slid it to the kitchen and opened the top, pulled the styrofoam out and found the power cord. Once I plugged it in and saw the white screen I knew what was up. I took a pic, emailed to Chris and then called him, but got his vmail. All of this was within 15 minutes of the freight guys leaving. They had a truck of Sony's and Samsung SUHD to deliver so they were gone quick.
This was the conversation (he emailed me back in 20 mins):
Me: "Chris, Box was OK, driver left, but the screen is jacked. I pulled the top foam out and plugged it in. Pic attached."
Chris: "ok, tracking tomorrow on new one
"
I assume when they drop off the replacement they will get the damaged model. When you order from him he sends you a breakdown of how to handle the inspection and how it is important to swiftly report problems so they can be filed with insurance.
I wonder how many delivered displays show up damaged every week in the US?
