As reported in the 'New Promo' sticky in this forum (thanks to Kenstater72 and riffjim4069), there will be a promotion for current customers that will begin on December 1st. In response to a blast-o-gram I sent regarding the ridiculous policy of charging existing customers a $199 fee to install an add-on STB, Voom sent the following reply:
Response (Scottie T.) - 11/23/2004 02:57 PM
Thank you for contacting VOOM,
I can certainly understand your concern, and I have some fantastic news! As of December 1st, if you wish to upgrade the number of receivers you currently have in your home, you may do so for a new low rate and up to 3 receivers for an installation cost of $49.00 ( no more than 6 total receivers in any one residence). Again, this offer is not available until December 1st.
As for the HD-DVR, unfortunately I have no information concerning the availability or pricing. As soon as this information is available, it will be posted on our web site. All the new developments of VOOM will be emailed directly to you through our HD Newsletter.
Once again, thank you for contacting VOOM.
Tony P.
VOOM Customer Support
$49 is a reasonable charge to roll a truck and string some wire and attach it to an STB, in my opinion. I wish they would have specified what the price of the equipment was going to be, but we should know that on or by December 1st. So if any existing customers are interested in adding some receivers to your current equipment list, keep this in mind.
I'd like to think that my logically thought-out rip job on my e-mail helped to get this new offer put in place, but common sense tells me it was just lucky timing.
Response (Scottie T.) - 11/23/2004 02:57 PM
Thank you for contacting VOOM,
I can certainly understand your concern, and I have some fantastic news! As of December 1st, if you wish to upgrade the number of receivers you currently have in your home, you may do so for a new low rate and up to 3 receivers for an installation cost of $49.00 ( no more than 6 total receivers in any one residence). Again, this offer is not available until December 1st.
As for the HD-DVR, unfortunately I have no information concerning the availability or pricing. As soon as this information is available, it will be posted on our web site. All the new developments of VOOM will be emailed directly to you through our HD Newsletter.
Once again, thank you for contacting VOOM.
Tony P.
VOOM Customer Support
$49 is a reasonable charge to roll a truck and string some wire and attach it to an STB, in my opinion. I wish they would have specified what the price of the equipment was going to be, but we should know that on or by December 1st. So if any existing customers are interested in adding some receivers to your current equipment list, keep this in mind.
I'd like to think that my logically thought-out rip job on my e-mail helped to get this new offer put in place, but common sense tells me it was just lucky timing.