Sounds like I might have the same problem, and I have a slightly different configuration which might help sort out the issue.
Got my 622 4 days ago. Since then I have had a number of problems:
- Channel will pixelate severely, and then freeze. Sometimes I can change the channel, other times I have to reboot.
- Three times the system has spontaneously rebooted itself.
- Three times the system has frozen up, and I have had to unplug to get it working again.
So last night after having my recording of a show my wife wanted to watch ruined because of a freeze and spontaneous reboot, I called tech support.
We checked my signal strengths, and 129 was only coming in at around 65 to 70, which he said was low since I have two 500's, not a 1000. We ran a check switch. When it was complete, the three satellites on tuner 1 were fine, but on tuner 2 they were all showing "Conn" but with a red X for each of them, and a message saying it failed on Tuner 2.
I have an unusual installation, my original 522 installer ran two coax cables from the satellite instead of one using a splitter. So he suggested I unplug the sat inputs, and switch them, so we could see if it was a Tuner 2 problem or a cabling/satellite problem. Anyway, after numerous check switches, with the cables switched back and forth, we discovered that it didn't matter which cable was plugged into which tuner, it always failed on tuner 2. He said this pointed to a bad tuner, (since both cables would always connect fine on tuner 1) and is sending me a new 622.
At first he wanted to charge me $15 shipping, but I argued that it was a new install which had failed and he waived the charge. Still can't believe they wanted to charge me.
One other thing, I finally last night managed to get it to work on tuner 2, and then left it as it was. It seems like it might just be really touchy, or be failing intermittently. There is something seriously wrong with that tuner.
So here are my questions:
- Could this still be some kind of satellite cabling problem? Since I switched the cables and they both worked on tuner 1 all the time, I should be fine from that perspective correct?
- What level of performance is acceptable to dish? What I mean is will they keep sending people out if I continue to have problems? 90% of the time it works great, and I love the interface and the HD picture, but the reliability is critical if I want to be able to record shows and know they will be there.
Anyway, thanks, I just wanted to add my experience so that maybe it would help. I will let you know how the new receiver works when it arrives.