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I have a customer who had 2 hoppers and 4 joeys and he decided he did not need 1 of the hoppers and 1 of the joeys so I disconnected the hopper and joey and linked the other 3 joeys to the other hopper. Strange thing going on and I can not figure it out. I linked both joeys in the bedrooms to...

On the last 3 or 4 installs I have not been able to get the remotes to program to use the TV volume and power. I enter the model of the set and hold the remotes level with the receiver but it always comes up with "sorry can not program remote at this time' or something like that. does not matter...

I am fairly new at Directv installing and have a question I need answered. I am doing a Genie and 3 mini Genie install in the morning and after opening boxes I see no green SWM 4 way splitter so I dug this splitter up. Will this splitter work on the Slimline 3?

Why do we have to change our password every 180 days? This is the only site where I have to do this and to make matters worse I can never remember what I changed it to. Its not like this site contains any sensitive information like credit card numbers or bank account numbers. I tried to log in...

I have been installing Direct dish for a very short time but been a Dish installer for 10 years. I have a Genie and 2 clients to install this week and I received at Slimline 5 in the box. Up till now I have only done slimline3 dishes and I can not figure out to install the Slimline5. The box...

I thought that the HWS slings guide will show 9 days of programming but all I can get is 3 or 4 days on the guide. Tried to reboot several times still 3 or 4 days in guide. I like to set timers sometimes for has much has a week a head of time like I did on my original hopper. Any ideas how to...

I had the sat finder app on my phone but had to reset my phone back to factory settings and lost all my apps. I went to the app store and redownloaded it but it does not work? am I going to have to pay the 19.00 again to get it back? Never mind figured it out.

The retailer I sub for said Dish has cut their payments again to retailers and he has to pass the loss on to me. I now make 1/2 the money on installs then I was making 9 years ago. Time for me to move on as I no longer can afford to work installing Dish. I loved this job but the time has come to...

I have a customer who I installed a Hopper w/sling and 2 Joeys. Shortly after the install he called and said Joeys are not working. After rebooting everything and replacing the node everything was working, Next day he calls and said the Joeys were black screened again, replaced Joeys and node...

two days ago I noticed that half of my channels in my favorite list was missing, went in and re-checked the channels that were missing, all seemed good. The next day I noticed USA was missing, went back into favorite and re-checked USA, saved, exited edit. no USA in favorites, after trying two...

I own a 625 that I was using prior to getting my hopper and want to sell it but I was told Dish will not activate it for the new owner. Something about recordings on the drive and how these recordings may upset someone and they could sue dish. if this is so how can I get dish to allow activation...

What is the purpose of the blue tooth function on the Hopper for?

I have a couple of customers who have called saying that they heard that you can have joeys hooked up wirelessly, meaning no cable from node to joeys. is this really possible and if so how and what kind if equipment would I need?

What happened to the xip series receivers? Are the Hoppers the xip's? If not then what happened to them?

My 625 and 4 other customers 625's have been dropping audio for 2 to 15 seconds and every once in a while the video will flicker..At first i thought it was my box but 4 more people describe the same symptoms. Anyone else having this problem too? It does not matter what channel you are watching.

I am bundled with Windstream and today they accidentally turned off all my services except internet. I called them right away and they admitted their mistake and told me services will be restored right away. They did restore my telephone but not my Dish service. I called Windstream again and was...

I have a customer who is elderly and has moved from her farm to a assisted living facility which is not set up for HD Eastern or HD Western arc and management does not want anymore dishes on the building. Since she does not have a HD tv in her apartment we down graded her receiver from a 211 to...

I have a service call for a non-working Hughenet. Now I have not installed a hughenet in over 2.5 years and for the life of me I can not remember how to get into the right modem menu to trouble shoot it. I know i need to type in 192.168.0.1 but after that I am lost. I believe there is something...

Am I the only one who is having audio drops on the Lifetime Movie channel 108? I lose audio several times an hour and sometimes video. I have not noticed it on any other channel I watch but of course I only watch approximately 7 channels out of 250+. I have had no calls from any of my customers.

Anybody got other pictures?

Why does Dish allow shows to be listed as new shows and even show today's date as original air date when they are not. I recorded Holmes on Homes since it said NEW in the guilde and it was a repeat showing original air date as today but it was a repeat from earlier this year and same with...

DISH Remote Access Overview Description: DISH Remote Access gives you total control of your DVR anytime, anywhere, so you’re sure to record the shows you want, when you want. Simply use your laptop, PC or iPhone to connect to the web and fully manage your DVR. Don’t just set your...

My 625's guide shows some shows run dates that have not even happened yet. I was watching one with a original air as 9/15/2011 another program shows the program is "new" with a date 2 days earlier. It is screwing up my recordings.

See title. I wanted to post in Scotts thread about the sling adapters (your voices were heard) but can't but in his other posts I can?

Dish has been getting down on the retailer I work for as a sub for not getting their number of installs up but we are seeing Dish Vans all over doing installs in our area and these guys are from Lincoln or Omaha which is over 85 miles from here. Why? And why are subs for a Lincoln company doing...