We Are So Sorry!!!!!
Just to let you all know, there are some people ( like myself ) that like to make the extra effort. I am what Mr Neutron would call a " CSR manager" better know in DTV as a resolution specialist ( res spec ). This whole situation was ( and I can assure you ) a simple snafu.
The information was released to the dealers without having CSR's trained or aware of the offer. I do monitor web sites like this just to give you guys the heads up. I like to go above and beyond to make sure that everyone is on the same page. No, I'm not at work... this is my off time, and look how I'm devoting it... to you. If it weren't for our customers... DTV wouldn't be in business... and I'd be out of a job. I really don't want that to happen if you know what I mean. So... Here it is. WE ARE SO SO SO VERY VERY VERY SOOORRRRYYY!!! . I know how frustrating it is to call someone and feel like they are trying to call you a liar. We weren't. It's just that if we are going to honor something, we have to know it exists. Mr Neutron, don't even worry about calling in tomorrow. I feel very confident that the manager tried to call you at work... maybe they even got hold of you. If not, the res spec that you were speaking with will call you back and have the correct info. I GUARANTEE IT!!!
You of all people should know that DTV values it's customers ( think about what we did for your Tivo AND the HD receiver... doesn't that just put the icing on the cake? )
Well... for now, I will bid you all a good night, and if you have any questions... don't hesitate to e-mail me... you might get a better answer than you think :shocked .Ooh... and please don't ask me to do things that you know I can't do while I'm not at work.
Your friendly DTV Res Spec,
white_knight_2010@yahoo.com