After software upgrade

[cotybroussard]

after software upgrade do we need to do anything, like a reset? There is nothing listed in my PG and my OTA channels are gone.

 

[astrossuperfan]

yes, do a reset. Your PG and locals will load after a couple of minutes.

 

[Mr. Biggles]

I did nothing when my STB upgraded. Everything updated in due time just like it should...seamlessly.

 

[HD Junkie]

Upgrade?

Did I miss something?

What upgrade are you referring to?

 

[ricks]

Did I miss something?

What upgrade are you referring to?

You didn't miss anything. He's probably a new subscriber and his box was updated overnight. I don't know why they don't deliver new boxes with all of the latest upgrades already in them.

 

[cotybroussard]

I am a new subscriber. My PG finally updated, but still no locals after 2 hours. Maybe they'll eventually come in.

 

[kamauri1]

does nfl network show any progeamming in hd ?

 

[slick1ru2]

does nfl network show any progeamming in hd ?

No, its a SD channel, although there was the NFL game of the Week Channel in HD on the PG which has disappeared. I called Voom and was told it will be up again when football season starts. It will have a featured game in HD from the previous weekend, on Wed night I believe.

 

[astrossuperfan]

still no locals after 2 hours? You might not be able to get locals until Voom updates the software (sometime this month I'm told) so you can manually scan for local channels.

Check Voom.com>Use It>Program Guide and type in your zip code. This will tell you what locals Voom has mapped to your zip. If you see your locals listed there, try another reset by unplugging the box and plugging it back in.

Oh and by the way... Welcome to Voom!

 

[Ilya]

cotybroussard,
Were you getting locals before the update? If Yes, I would reboot the STB (by pressing and holding the power button on the STB for 5-6 seconds or by unplugging the STB for 10-15 seconds). After the reboot don't change channels for 10 minutes! Give it time to load the guide. If this doesn't help, call VOOM and ask them to send an initialization hit to your box.

Good luck!