dish network receivers (1 Viewer)

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fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
what is dish network doing. everyday approximately 5:20pm and again at 5:30pm the phone goes off hook then the dish network receiver locks up. Are they uploading private information? Re: what you are watching. I know all about the 3:00am download for upgrades this has nothing to do with the box locking up every day. I did try disconnecting the receiver from the phone and it locked up at 5:45pm. Seems to be searching for a phone line. This has been going on approximately 2 years now. I had dish network send new boxes, about 10 over two years and the box still locks up at approximately 5:20pm then again at 5:30pm. Their tech supports can only read books, I need to talk to someone with intelligence (an engineer). Maybe I should contact consumer protection. Anyone else have this problem??
 
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MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,220
16,180
Nederland , Texas
I've never heard of it locking up at an exact time. Now if it does it's daily reboot at that time ,because you set it , that would make sense. Although I have had a problem that happens Mon-Friday for months after I got the 722k , on the Morning Joe on Msnbc.

For months every day around 5:15am the recording on this show would stop recording. I changed it to a manual timer and it stopped for a while ,then returned. AFter a few software updates , I noticed it stopped happening , so I went back to a regular timer.

Well after months of it not happening, this week it started again . Once again it would stop at 5:15 am. My solution this time? Set manual timer for 5:15 am till 8:00am. I only lose 15 minutes of the show but I get the other 2 hours and 45 minutes. Oh and I already changed my remote address to something else on both remote controls. So I know it isn't a neighbor across the street who has DISH too.
 

finniganps

SatelliteGuys Family
May 24, 2005
78
0
If no one else has a suggestion, have you attempted to pull the phone line from 5-6pm just to see what happens after you plug it back in?
 

ERSanders

SatelliteGuys Pro
Mar 3, 2004
394
47
Fairport, NY
what is dish network doing. everyday approximately 5:20pm and again at 5:30pm the phone goes off hook then the dish network receiver locks up. Are they uploading private information? Re: what you are watching. I know all about the 3:00am download for upgrades this has nothing to do with the box locking up every day. I did try disconnecting the receiver from the phone and it locked up at 5:45pm. Seems to be searching for a phone line. This has been going on approximately 2 years now. I had dish network send new boxes, about 10 over two years and the box still locks up at approximately 5:20pm then again at 5:30pm. Their tech supports can only read books, I need to talk to someone with intelligence (an engineer). Maybe I should contact consumer protection. Anyone else have this problem??

You are not alone!

See: http://www.satelliteguys.us/dish-ne...22-722-running-bug-thread-71.html#post2097585

starting at post #701 (last page now)

I, and another person who posted on the above link have had the same problem. I have had three receiver swaps, three repoints, seperator replaced, diplexers removed and a new 110 LNB. It is still happening albeit at a different time.

Something is definitely wrong and nobody (so far) has found a solution.


HELP PLEASE!
 

BobMurdoch

Playing XBoxOne SeriesX/Supporter
Supporting Founder
Sep 12, 2003
5,770
190
Brielle, NJ
However, telling posters to click the ignore button so that obnoxious posters' comments aren't a problem anymore is a perfectly valid countermeasure.
 

fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
If no one else has a suggestion, have you attempted to pull the phone line from 5-6pm just to see what happens after you plug it back in?

I did unplug the phone line and it no longer locks up. I also tried connecting the receiver to the internet (DSL) instead of the phone line. Again it locks up at 5:20 and 5:30 +\- two minutes. I guess the secret is not to use the phone or a router. But the thing is, this is not supposed to be happening. If it was the phone company then my off-hook indicator would still be coming on at 5:20 and 5:30. All indications point to dish network uploading information or at least trying. Are they doing surveys? This may be happening to many people without the box locking up. How many people monitor their phone line? Not many I bet.
If I plug the phone in again after 5:30 it is fine. I could build a timing circuit using a 555 timer and have the phone line disconnect for 10 minutes or so. I do like the phone plugged in to use the caller ID. I plan to do more research and find out why this is happening. I don't like quick fixes, we pay enough for this poor service I would like to see it run the way it supposed to or I want a discount. Thanks for reading
 

sam_gordon

SatelliteGuys Pro
May 21, 2009
2,216
1,011
Lexington, ky
How do you know Dish is trying to dial out?

Are you going through some kind of in house PBX system or some homebrew equipment? If so, can you connect the Dish box straight to the B1 line from the phone company for a day for testing?
 

RandallA

Supporting Founder
Supporting Founder
Dec 13, 2004
10,555
67
San Francisco Bay Area
My guess is that the receiver is trying to phone home at that time and for whatever reason, the receiver can't and locks up. Do you need to dial a prefix to make a phone call? As mentioned above, are you going through a special phone system?
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,145
25,765
Fairfax, VA
How do you know Dish is trying to dial out?
He probably has a VoIP service and call logs are a routine feature of such setups. I just examined my call logs and I have no such calls from any of my 3 receivers. But I have them all connected to the Internet as well as the phone.
I also tried connecting the receiver to the internet (DSL) instead of the phone line. Again it locks up at 5:20 and 5:30 +\- two minutes.
I definitely do not observe these lockups either. (I've got a 722 and two 612 receivers on both phone line and Internet.) Did you try configuring your Internet, disconnecting the phone, and finally doing a hard reset before this happens again? Perhaps that will get it over a hump.

Edited to add: I also in general do not have recordings set to fire at this hour.
 
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ERSanders

SatelliteGuys Pro
Mar 3, 2004
394
47
Fairport, NY
I'm not the OP but have a similar problem as noted above. I have POTS, two 722s, only one of which have the issue. Both are connected to the phone lines and both to the same Linksys router. The issue presents itself either during a recording (not at the start) or during a live event. We have not seen it during a playback of a recorded show.

Still puzzled!
 

fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
dish freeze

How do you know Dish is trying to dial out?

Are you going through some kind of in house PBX system or some homebrew equipment? If so, can you connect the Dish box straight to the B1 line from the phone company for a day for testing?

I do monitor the phone with a LED, if the phone comes off hook the light will turn on. I thought maybe my phone company was doing something. I disconnected the phone for two days and the phone never came off hook. plugging the receiver back in same thing happen again (5:20pm and 5:30) the phone came off hook then the receiver locked up. I did talk to a friend who is a Dish net technician and he indicated that Dish Network does in fact upload information re: what you watch and times, etc. I asked him what time this happens and he said he wasn't not sure but said around 5:00 pm. There is still the problem if they are uploading why does my receiver (all ten of them) freeze. I even tried to set up internet downloading (3:00am) without the phone line. The receiver still freezes. Of course when they download at 3:00 am the receiver is off. I or we really need to discuss this with a Dish Network software engineer. Years ago I had other problems with an older receiver that continued to lock for other reasons. I was able to talk to a dish engineer and they admitted the receiver had bad software but was not going to fix it. They just retired the receiver (I think it was the 522). thanks for the reply.
 

fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
dish freeze

I'm not the OP but have a similar problem as noted above. I have POTS, two 722s, only one of which have the issue. Both are connected to the phone lines and both to the same Linksys router. The issue presents itself either during a recording (not at the start) or during a live event. We have not seen it during a playback of a recorded show.

Still puzzled!

Thanks for the reply. I never used the recorder, i didn't really want the 722 they just upgraded me because they could not get the 622 to work. I don't pay any more for the upgrade. I complained so much that they volunteered to cancel my contract hoping I would go away. lol. I complained to consumer complaints here in Vermont and they did write to dish and I got immediate results, though it's still not working. They promised me a new box without added fees and no contract. The so called technicians only read and they have limited training. Some of them from foreign countries do tech support for other companies. They do try but are not trained and are only trying to make a living. Some people just give up either live with it or change providers. I want what I pay for. thanks again for the reply.
 

fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
He probably has a VoIP service and call logs are a routine feature of such setups. I just examined my call logs and I have no such calls from any of my 3 receivers. But I have them all connected to the Internet as well as the phone. I definitely do not observe these lockups either. (I've got a 722 and two 612 receivers on both phone line and Internet.) Did you try configuring your Internet, disconnecting the phone, and finally doing a hard reset before this happens again? Perhaps that will get it over a hump.

Edited to add: I also in general do not have recordings set to fire at this hour.

Yup I did a hard reset. These are new boxes and it happen to more than one. I am a former electronic engineer and computer chip designer. But with out some good information it's difficult to diagnose. An intermittent is difficult to fix, I like carbon trails. The internet connection is fine, disconnected phone and reset receiver. Thank you for the reply and help. This is getting very complex. http://www.satelliteguys.us/images/smilies/smile.gif
 

fisherclassic

Thread Starter
Member
Mar 1, 2010
9
0
new england
My guess is that the receiver is trying to phone home at that time and for whatever reason, the receiver can't and locks up. Do you need to dial a prefix to make a phone call? As mentioned above, are you going through a special phone system?

No, I use a normal phone, well as normal an independent phone company can be (TDS phone co) in rural Vermont. I am using dsl which does work fine. WhenI had dial up (years ago) the lines had to be replaced because of noise in the lines. They tried to blame my equipment but I used a $10,000 service monitor (borrowed) and gave them the business, lol. thanks for the help and take care.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,145
25,765
Fairfax, VA
An intermittent is difficult to fix, I like carbon trails.
Urp. As in when the magic smoke comes out? :eek:

As an engineer, you almost certainly tried this, but... Are you certain your DSL filter is installed and working on the receiver?
 

KKlare

SatelliteGuys Pro
Nov 18, 2003
2,397
13
Los Alamos, NM
... For months every day around 5:15am the recording on this show would stop recording. I changed it to a manual timer and it stopped for a while ,then returned. AFter a few software updates , I noticed it stopped happening , so I went back to a regular timer.
...
Mike, I have mentioned in several threads over the last year that at 4:12 AM MST/MDT (+/-1 min) the recording will stop saying User1 did it. I determined that this was due to having 61.5W (in addition to 129W) for the channels doing this. I removed 61.5W and the problem has not been seen. Others reported the same stoppage (not a lockup) at the same time although differing with time zones. My conclusion: it is the 61.5W.

To test this you must determine if you have 61.5W on the channel before it happens, because if you have both then the switch can choose either satellite and the choice was different on son's 622 vs. both on my 722s, all on the same DPP44.

Question: which are you using 61.5W or 129W exclusively or letting it choose?

I am fortunate in this that my local HD is on 129W. I do have OTA and the only problem is if that signal goes away/low I may get a hangup.
-Ken
 
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