Got the Protection Plan

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directvfreak

Thread Starter
SatelliteGuys Pro
Oct 12, 2005
361
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Columbus, Ohio
Last August I purchased an HD TiVo and a month from now, the warranty is about to expire. I also have 2 other HD boxes and one DVR (all owned) and thought it might be worth getting the protection plan. I read online that it is 5.99 a month : http://directv.com/DTVAPP/global/contentPage.jsp?assetId=900030
I called up directv to order and they said it was $7.99 a month because I have Advanced equipment yet on that page it states that 5.99 covers every receiver in the house. I ordered it at 7.99 and got $5 off for 6 months so I am fine with it. Do you think I should call about what I read on that page?
 

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
The page, as well as the whole site, no doubt, is protected by something, that says something to the effect of "We are not responsible for typos or errors found on DIRECTV.com".

AFAIK, it's always been 7.99 for the advanced equipment protection plan.
 

VIPERS-PIT

Pub Member
Feb 11, 2006
2,099
0
I have the protection plan and when I added a TIVO it went from 5.99 to 7.99. But it has starey at 7.99 even with 2 more HD recievers. So If I have an issue with a reciever, every 2 years it pays for itself. I have had to have the 72.5 dish repointed and a AT-9 LNB replaced, both 100% free of charge.
 

bases1616

SatelliteGuys Pro
Jun 21, 2006
196
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Orlando, FL
It is $5.99 for the standard equipment. When you have HD equipment that is when it is $7.99. I was in the same boat as you.
 

directvfreak

Thread Starter
SatelliteGuys Pro
Oct 12, 2005
361
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Columbus, Ohio
bases1616 said:
It is $5.99 for the standard equipment. When you have HD equipment that is when it is $7.99. I was in the same boat as you.

Look above. Captain Spaulding has 2 HD TiVos and has the plan for $5.99.
 

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
Based on my recent research into this matter, it seems things have changed (or I(we) goofed), as I no longer see 7.99 as a price for the protection plan (again, IF I ever did, though I am sure I have), but the present one: http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=900030 shows 5.99, with no specifics wrt if it's standard or advanced equipment, or both, I as of yet, cannot find any additional services (which this falls under) from D* that costs 7.99.

If I goofed, I apologize.

So yes, I would call them on it, and ask them where it says on your contract and/or on the associated paperwork they gave you, or even on their website, that advanced equipment is 7.99.

Note, that the url above, has the following:
"Terms and conditions for the DIRECTV PROTECTION PLAN vary by state. Click on your location to read the full terms and conditions for Florida, Hawaii or all other states.", 'other states' is clickable, see if you are in one of those states listed, though that should not matter.

Please post your results, thanks.
 
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Newshawk

SatelliteGuys Pro
Sep 3, 2004
608
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OK
It's true, the price for the protection plan was lowered to $5.99 a wile back, as well as the HD Package dropping from $10.99 to $9.99.

What a radical idea... actually LOWERING prices!
 

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
Newshawk said:
It's true, the price for the protection plan was lowered to $5.99 a wile back, as well as the HD Package dropping from $10.99 to $9.99.

What a radical idea... actually LOWERING prices!

Maybe it's to make room in the bank for all that future Titanium customers' money... ;)


So, if this is the case, definatly call them on it.
 

vgsantiago

SatelliteGuys Family
Apr 27, 2006
99
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San Diego
bases1616 said:
It is $5.99 for the standard equipment. When you have HD equipment that is when it is $7.99. I was in the same boat as you.

Currently have an H20 and R15 and paying $5.99 for Protection Plan


Account Adjustments
06/08/06 Cash Back for 15 Months -10.00
06/15/06 Credit for HBO/STARZ/SHO/MAX -41.00

Subscriptions For Receiver: 1780-881171
04/24/06 07/23/06 HD Package 3 Months Free 0.00
04/24/06 07/23/06 Welcome to DIRECTV 0.00
06/24/06 07/23/06 HBO, STARZ!, SHOWTIME, & CINEMAX Monthly 41.00
06/24/06 07/23/06 TOTAL CHOICE You Save $15/mo for 3 Months 29.99
06/24/06 07/23/06 DIRECTV Protection Plan Monthly 5.99
06/24/06 07/23/06 DIRECTV DVR Service Fee Monthly 5.99
06/25/06 Primary Leased Receiver 4.99
06/25/06 Primary Leased Receiver -4.99



But I'm also still in my 3 month "Introductory" period, so that might change.
 

cal87

SatelliteGuys Family
Aug 3, 2005
115
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Tracy, CA
I actually asked them about this a while back, noting the pricing on their site. I was told that 7.99 was the correct price for advanced equipment. Maybe I should try again.
 

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
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South of Heaven
cal87 said:
I actually asked them about this a while back, noting the pricing on their site. I was told that 7.99 was the correct price for advanced equipment. Maybe I should try again.

Yea, something is not right, either they need to cite somewhere the prices for each type (if different), or they need to make sure everyone is paying 5.99, or at the very least, not list any price, as it is now, it makes one think that 5.99 covers ALL equpipment, without any differentiation between advanced and standard setups.

FWIW, I don't get the plan, as I am ok with getting the plan when I need it, and waiting 31 days for it to kick in.
 

Phroz

Well-Known SatelliteGuys Member
Jul 3, 2006
25
0
Maine
I currently pay $5.99 with two standard recievers. When inquiring about a DVR I was informed the protection plan would rise to $7.99 if/when the DVR was activated.
 

johnml

SatelliteGuys Pro
Jun 3, 2006
440
1
fort lauderdale
Stupid question - if the new equipment is "leased" then it's covered automatically ? - i just got a free HR10-250 and its leased. :hatsoff:
 

damaged

SatelliteGuys Pro
Jun 22, 2005
2,605
1
South of Heaven
johnml said:
Stupid question - if the new equipment is "leased" then it's covered automatically ? - i just got a free HR10-250 and its leased. :hatsoff:


It's not stupid, read my signature. ;)

Yes, but just the leased receiver. You would still need the plan if you wanted to cover everything else (owned recs., dish, cabling, etc) (unless you get TCPr, where it is waived, I believe).

Someone correct me if I am in error.
 
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Newshawk

SatelliteGuys Pro
Sep 3, 2004
608
0
OK
The protection plan covers everything but the receiver, and covers the shipping and handling on the receiver.
 

Newshawk

SatelliteGuys Pro
Sep 3, 2004
608
0
OK
OK, I should have said leased receivers... leased receivers, being the property of D*, are replaced at no charge. The protection plan then covers the shipping and handling fee only.
 

stevesmall

SatelliteGuys Pro
Apr 17, 2004
485
0
South Jersey
directvfreak said:
Look above. Captain Spaulding has 2 HD TiVos and has the plan for $5.99.

the error is in his favor, 799 is the going rate for the advanced equipment plan and has been for awhile. i too had it at 599 but one day after alot of people had said they were paying 799 my account changed to show the correct price, the error was in my favor for well over 6 months but eventually directv caught it, possibly after i had a box issue and they replaced a box for free.
 

gbubar

SatelliteGuys Family
Jan 30, 2004
75
0
After reading this thread I called DTV and asked what the price is for the protection plan with advanced equipment. The CSR (Jonathan) told me it was $5.99, so he changed my account to reflect that price and gave me a $15.00 credit to cover the over charge. I just hope I don't have any problems if I ever need to use the plan.
 
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