H-25 disconnecting (1 Viewer)

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freebird581bd

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Active SatelliteGuys Member
May 12, 2008
19
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My H-25 in bedroom 2 seems to disconnect about once a week, and I am unable to view the list in that room unless I do a reset. Pretty aggravating. I have a HR-24 in the living room and in bedroom 1. Anybody have any idea what is up or do I just have a bad box?
 

Mikewj50

Member
Jan 2, 2012
9
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If you have the protection plan,just make a service call.If not,sign up and wait a month.Directv will just install a new receiver.
 

freebird581bd

Thread Starter
Active SatelliteGuys Member
May 12, 2008
19
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Thanks that is what I will do. I have the protection plan as I decided to keep it for the first year of service. Just wondering if there was any thing I might be missing before I go through all the phone calls and setting up an appointment. Thanks for the help.
 

KidInTheHall

Active SatelliteGuys Member
Jan 10, 2012
19
0
North Carolina
If you've tried resetting all HD ird's that use the Whole Home service at the same time and that doesn't work then yes call tech support but just as a heads up it will be a requirement to troubleshoot this issue before DirecTV provides a service call or any replacement equipment under the protection plan.
 
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