H-25 disconnecting

[freebird581bd]

My H-25 in bedroom 2 seems to disconnect about once a week, and I am unable to view the list in that room unless I do a reset. Pretty aggravating. I have a HR-24 in the living room and in bedroom 1. Anybody have any idea what is up or do I just have a bad box?

 

[Mikewj50]

If you have the protection plan,just make a service call.If not,sign up and wait a month.Directv will just install a new receiver.

 

[freebird581bd]

Thanks that is what I will do. I have the protection plan as I decided to keep it for the first year of service. Just wondering if there was any thing I might be missing before I go through all the phone calls and setting up an appointment. Thanks for the help.

 

[KidInTheHall]

If you've tried resetting all HD ird's that use the Whole Home service at the same time and that doesn't work then yes call tech support but just as a heads up it will be a requirement to troubleshoot this issue before DirecTV provides a service call or any replacement equipment under the protection plan.