Two Hopper 3 Install is Scheduled

[dsimmon9]

Do you have 3 coaxes going from the LNBs to the 42 switch?

I have 2 as I'm on eastern arc.

 

[tsunami2311]

I sign up just to ask this ,cause i want 2nd hopper 3 for redundancy purpose and cause the endless recording of 1 person is gona kill this hdd like 2 hoppers with sling they went threw in less then 2 years and instead of have 4 people lose all DVR when this happen only 2 will cause that one person.

DPH42 switch is required so i dont need 2 dishes? NJ USA
Is dish gona charge me 2nd 15$ DVR free, ( last i check first box is free but they charging me for the hopper3 15$ and 3 4k joeys 7$*3)

I already have bone to pick with dish cause I was told IF i signed up for another 2 year agreement I would get 15$ off my bill for that 2 years, only to see my first bill stat is only 10$ for 24 month that other 5 $ off it only for 6months.so that lie plus the lie about 2 h3 system 2 4k joeys can't be done is sh*tting way to treat 20 year customer.

So want to just deal with all at once.
assuming this ist still the number to call

866-213-5814

 

[pattykay]

I already have bone to pick with dish cause I was told IF i signed up for another 2 year agreement I would get 15$ off my bill for that 2 years, only to see my first bill stat is only 10$ for 24 month that other 5 $ off it only for 6months.

Do you use auto-pay? That is a requirement to get the $5 off per month for 24 months. It sounds like they gave you a different $5 per month credit instead. If you have auto-pay, and the $5 per month credit only lasts six months, then there is definitely something wrong.

 

[tsunami2311]

Do you use auto-pay? That is a requirement to get the $5 off per month for 24 months. It sounds like they gave you a different $5 per month credit instead. If you have auto-pay, and the $5 per month credit only lasts six months, then there is definitely something wrong.

I had hour long talk with billing specialist about this they swore up and down that I get 20$ off for 24mo + 10$ 5$ off starz and movie package
so my base price for 2 years should be 153$ and change or 143$ and change if i keep reaplying the 5$ off starz and movie package.
They way word the bill ridiculously confusing gona see what next bill look like and what it looks like in 5 months.

Person I talking to swore up and down only 1 h3 per account and that there in "short" supply and they new notthing about this DPH42 he did say IF i manage to get another h3 my bill go up by 8$ cause I would be droping a 4k joey which 7$ but be paying 15$ for 2nd h3 "dvr" services, I didnt call this number 866-213-5814 though.

I assuming when I do call 866-213-5814 and get them to agree with this, they wont be coming with DPH42 or 2nd h3 I gona have buy these separate? would be much similar if i could just buy what is needed.

Then i dont see why I have to pay DVR fee for 2nd h3 if I am out right buying it

 

[MikeD-C05]

DISH doesn't care if you own your receiver or you lease ,the fees are the same. I know I have owned all my receivers on all three of my DISH accounts for over 20 years now and I pay the same fees as a lease customer.

 

[odbrv]

As Football season approaches I would like a 2nd H3 to replace a 4K Joey to get PIP. Thanks for this thread and the instructions to get this done. However, the process is way too complex for me and most Dish customers. Is there ever going to be the possibility to simply contact DIRT and say I would like to replace my 4k Joey with a 2nd H3 and have them see each other and other Joeys in the house?

 

[charlesrshell]

As Football season approaches I would like a 2nd H3 to replace a 4K Joey to get PIP. Thanks for this thread and the instructions to get this done. However, the process is way too complex for me and most Dish customers. Is there ever going to be the possibility to simply contact DIRT and say I would like to replace my 4k Joey with a 2nd H3 and have them see each other and other Joeys in the house?

Yes, just ask MattG. Or call the DISH Presidential office.

 

[Hall]

Is there ever going to be the possibility to simply contact DIRT and say I would like to replace my 4k Joey with a 2nd H3

Nothing is stopping you from asking. I haven't kept up, but while people were calling/emailing this "executive office" group and getting (2) H3s, DIRT was still saying it can't be done.

 

[Tampa8]

I sign up just to ask this ,cause i want 2nd hopper 3 for redundancy purpose and cause the endless recording of 1 person is gona kill this hdd like 2 hoppers with sling they went threw in less then 2 years and instead of have 4 people lose all DVR when this happen only 2 will cause that one person.

DPH42 switch is required so i dont need 2 dishes? NJ USA
Is dish gona charge me 2nd 15$ DVR free, ( last i check first box is free but they charging me for the hopper3 15$ and 3 4k joeys 7$*3)

I already have bone to pick with dish cause I was told IF i signed up for another 2 year agreement I would get 15$ off my bill for that 2 years, only to see my first bill stat is only 10$ for 24 month that other 5 $ off it only for 6months.so that lie plus the lie about 2 h3 system 2 4k joeys can't be done is sh*tting way to treat 20 year customer.

So want to just deal with all at once.
assuming this ist still the number to call

866-213-5814

Just to reinforce what others have said, the $5 off for six months isn't the same $5 off for two years, it is likely for one of the movie packages. If you have Autopay you are getting $5 off for that for the two years in addition to the $10 off package price for two years. If you don't use Autopay you would not get that $5 off. The Autopay $5 off does not show in the exact same place as the package discount look over your bill carefully you should be seeing $5 off for Autopay somewhere. (If you use Autopay)

As for the $15 fee for the second receiver that isn't a DVR fee it is a receiver fee. Your first receiver has no fee but you pay a DVR fee for the account that is also $15. That DVR fee does not change when you add receivers. But each receiver past the first receiver has a fee it doesn't matter if you lease or own it.

Fees Overview | MyDISH | DISH Customer Support

 

[anderson111]

Wow, I just called the President's number looking for 2 Hopper 3's and was told they can absolutely NOT put 2 Hopper 3's on the same account. Currently I have 2 Hoppers with Sling (wife and I use one and mother that lives with us uses the other) This really isn't the issue of the amount of tuners (although it would be nice) but its keeping our/mothers timers separate so something doesn't get accidentally changed or erased and I'd really like to get the Hopper 3 for 4K viewing. I'm out of contract (2 & 1/2 years) so you think they would try to do something nice to retain customers. Any ideas what the "magic phrase" is to pull this off when calling this line?

 

[Hall]

Call back and talk to a different person

 

[charlesrshell]

Wow, I just called the President's number looking for 2 Hopper 3's and was told they can absolutely NOT put 2 Hopper 3's on the same account. Currently I have 2 Hoppers with Sling (wife and I use one and mother that lives with us uses the other) This really isn't the issue of the amount of tuners (although it would be nice) but its keeping our/mothers timers separate so something doesn't get accidentally changed or erased and I'd really like to get the Hopper 3 for 4K viewing. I'm out of contract (2 & 1/2 years) so you think they would try to do something nice to retain customers. Any ideas what the "magic phrase" is to pull this off when calling this line?

Sorry for your headache. Hall has the best advice. Call back till you get what you want. It is possible unless something has changed. I have two Hopper 3s on one account and there is several other Sat Guys members that have one account too with two H3s.

 

[Bobby]

But keep in mind that you have to buy your own second Hopper 3. Dish will not provide it.

 

[anderson111]

I guess I'll keep trying again. I did even mention that I was WILLING to pay for the second and she still said no. Thanks to all.....

 

[MikeD-C05]

Call to cancel. Then when you're on the phone with the Loyalty specialist tell them what you want or you will cancel . Especially since you are no longer in contract. With DISH Continuing to bleed subs , I would think that they would want to keep the ones they do have.

 

[pattykay]

Call to cancel. Then when you're on the phone with the Loyalty specialist tell them what you want or you will cancel . Especially since you are no longer in contract. With DISH Continuing to bleed subs , I would think that they would want to keep the ones they do have.

And just to add to this advice: be prepared to actually cancel your service. That way, they know you are serious. You will probably get a better win-back offer as a former customer, than you would get as a Loyalty offer without closing your account.

 

[navychop]

But you'll lose all EHD recordings.

 

[Almighty1]

Yep, Hall and charlesrshell are correct. The advice is just like on the flyertalk.com forums when calling airlines, HUCA which basically means to Hang Up and Call Again until you get someone who has a clue.

 

[pattykay]

But you'll lose all EHD recordings.

I said "win-back" offer, not "new customer" offer. With a "win-back" deal, Dish will re-open your old account, and you keep the same account number and EHD authorization. I know because I have done it before.

 

[navychop]

First I've heard of that. Would seem to be a bad idea, from Dish's point of view.