My Voom Installation Never happened!
My Voom Installation NEVER happened!
I had set up my Voom Install for Wednesday, Jan 7th about 2 weeks ago. I scheduled that day off from work. The scheduled time window was supposed to be between 8a-12n. I also scheduled myself off from work today (Thursday) as a final vacation day. Late Tuesday afternoon I called Voom to confirm that my install was still on schedule. To my surprize, I was told the work order was showing 12n-5pm on one part of the order and 8a-12 on another. I was told they would definitely be there sometime on Wednesday. Wednesday morning and afternoon came and went. After wasting 1 of my final 2 vacations days, I called Voom at 6pm and the customer service agent (was was very sympathetic) called the Installs Inc installer to find out what happened. The installer relayed that they were behind and that it would be either next Tuesday or the following Saturday after that before I could be worked back in. I politely told the customer service agent that I was not available on either day. I said that I Voom could not install me on Thursday, I would likely cancel my order altogether and go with the competiton this spring. A Installs Inc manager called me about 6:30pm last evening and said if they could arrainge a Thursday install they would call me back. Guess what its after 10:30am and no call. I of course don't expect to get one either. My main gripe is that no one bothered to call me on Wednesday to tell me I had been cancelled. The weather was clear, so I had no reason to expect cancellation, especially since I had confirmed the day before. Although I could set up another appointment with Voom, I seriously doubt that I will. Customer service is extremely important to me and I doubt that Installs Inc is reliable. Contractors have the responsibility to call and cancel appointments just like the rest of us! Voom needs its own Installation division or either a bunch of very, very patient and forgiving customers.
I'll post tonight if by some miracle I get Installed later today, but I'm not holding my breath. I plan on calling Voom at 6pm today and cancelling my account. If a company doesn't have excellent support, I'm not interested. Especially when that company seems to have little interest in me. I'll probably go with Directv instead or just keep my Comcast cable.