Frustrating Week

[vapor5372]

My Voom installation was scheduled for this morning, following the threads posted on this forum I put in a call to my installer Carolina Satellite Services on Tuesday to see if my equipment arrived and if everything was on go for today. I received a message on an answering machine that says no one was in please leave a message, which I did. No return call. I called on Tuesday afternoon, answering machine. I put in at least 3 calls a day this week and guess what I got, an answering machine every time. I stayed off of work today to be around for the installation, nobody showed up, no phone call, no nothing. I am not so sure this is worth the headache.

 

[poopsie]

That it really frustrating. I wish installers had the common sense to AT LEAST call the day of, if not a day or two earlier, and tell the customer that they won't be out that day due to whatever. Stick it out, it is worth it. I install Directv and VOOM, and when I do install DTV it just seems so out of date when I see the VOOM pq. Call VOOM and let them know, something will get done, they can't afford to lose customers from moronic installers...

 

[vapor5372]

Called Voom, the rep told me that she would escalate my installation where the installer could not do another installation until I am contacted. She said they would call me within 24 hours. We'll see.