Problems with webSAMS

[NotTy]

As a supporter of H2H, it's getting frustrating not being able to get into my webSAM'S account when the bill is due. I recently added more programming from my webSAMS account about a week ago but the other subscription I had ran out, locking me out of my account. I can't get into it to resubscribe. SRL is closed on the weekends & evenings so now I have to call from work to resubscribe. My neighbors laugh at me because all they have to do is call Pizza any time of the day or night, 24/7, and get customer support. This sucks that I have an account & all I would have to do is get into it to do a rehit & problem solved, but I can't.
Am I doing something wrong? Shouldn't I be able to get into my own webSAMS account? I still have another subscription running under the same account. Why can't I get in? This really sucks & is making my opinion of H2H a little less now.

 

[tvropro]

I had issues once with websams but I called SRL the next day and it was fixed. I have had websams since 2006 with one issue so it does work well. At least for me. Call SRL and explain your problems and let them help.

 

[NotTy]

Today would have been easier for me to resolve this.
I originally called Friday to learn how to combined 2 packages to get a better rate & eliminate one of the subscriptions but they were closed Friday and all weekend, including today. So I ordered & paid the new sub, or sub #2. Now my 1st subscription has been turned off but my second one is still going. My webSAM'S account says my account has a past due balance & to call SRL.. No S***. That's why I want to get into it. Tomorrow is a busy day & will be tough to pull myself off the job long enough to make the call from my cell. And if I wait to get home, it might be too late to call.
When I'm late on my cell phone, home phone, electricity, garbage, fuel accounts, mortgage etc, I can still log into these separate accounts, even if I'm 3 weeks late. So why does webSAMS lock me out? This happened last month too.

 

[trinidex]

As a supporter of H2H, it's getting frustrating not being able to get into my webSAM'S account when the bill is due. I recently added more programming from my webSAMS account about a week ago but the other subscription I had ran out, locking me out of my account. I can't get into it to resubscribe. SRL is closed on the weekends & evenings so now I have to call from work to resubscribe. My neighbors laugh at me because all they have to do is call Pizza any time of the day or night, 24/7, and get customer support. This sucks that I have an account & all I would have to do is get into it to do a rehit & problem solved, but I can't.
Am I doing something wrong? Shouldn't I be able to get into my own webSAMS account? I still have another subscription running under the same account. Why can't I get in? This really sucks & is making my opinion of H2H a little less now.

From personal experience I have never had this issue, I have a few WebSAMS logins and even those with defunct hardware are still accessible.

Sorry you're having a rough time with this, give 'em a call (when they're open!) and they'll fix it.

 

[truckracer]

never had a problem getting into websams.

 

[NotTy]

I postponed work for a couple hours today because of other problems unrelated to this. I do plan to call SRL today & find out why every time my bill is due, webSAM locks me out of my account. I really hope this is just a fluke.

 

[trinidex]

I postponed work for a couple hours today because of other problems unrelated to this. I do plan to call SRL today & find out why every time my bill is due, webSAM locks me out of my account. I really hope this is just a fluke.

Let us know the outcome, you might not be the only customer experiencing this and your woes could help others.

 

[NotTy]

Hopefully, webSAMS won't do this anymore. Apparently, you need more than a month by month subscription. Otherwise, there is a setting to prevent that lockout somewhere inside webSAMS. But I had lots of stuff going on this morning so I'm not sure what that setting is or even if I heard correctly. If I heard correctly, it shouldn't lock me out no more. Calling SRL was the right thing to do.