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Hi: I had the Scientific Atlanta HD-DVR box installed by Comcast a month ago and I still can not receive Discovery HD. The CSR's keep telling me it is systemwide problem but one technician admitted that the firmware in my box does not support that channel. I have been through three boxes...

Hi: I spoke with a VOOM CSR yesterday and he said they are shutting down customer service at the end of May. If they do this, who is going to be there to schedule the removal of the dishes and antennas and the patching of roofs and walls in order to make customers whole? Are they going to...

Hi: I am having Comcast installed today and the CSR said he thought I would be getting a Scientific Atlanta 8000HD DVR box. Is this a better or worse box than the Motorola that others have posted about? Is the PG guide search function different between the different boxes? For example: If I...

I am getting madder and madder as the 30th approaches that VOOM will not let customers with purchased receivers know if the OTA is going to work after the 30th or if they are going to give us a partial or full refund for the 2 year in-home service contract on the box. I just called to order...

What is going on with VOOM? Are they so mismanaged that, even though they planned to shut down over a month ago, they did not think to have basic shutdown policies in place? What happens to a leased receiver that stops working this month? - no service call. Will you still be charged this...

The VOOM phone number 1-800-GET-VOOM is now playing a message about service being discontinued 4/30 and no billing past 4/30 and no contract fee. This is before it lets you choose to be connected to a CSR. CSR's are still taking calls after the message and semm to have some new information. (but...

I have a purchased receiver that is warranted to work for another 9 months. Do you think VOOM will give me my money back if the service stops? edit: I posted this under "customer comments" but it got moved to "news and developments"

Hi: Are all the local games going to be blacked out on espn, espnHD, espn2, and espn2HD (if we ever get that) this year?? Tonights red sox/yankees game was blacked out and not available on any other station on VOOM. How am I supposed to get the games without signing up with another provider...

The satbiznews article said: "some sources said VOOM's employees were told late yesterday they would not be terminated right away as was suggested in a notice they received several weeks ago, and could remain in their jobs through the end of the new month." Were VOOM employees told...

Wilt: Why has VOOM made PPV events such a low priority? It has been 17 months since the service launched and they have stopped offering PPV events.

So the weekend is over and the channels that the VOOM insiders and the VOOM CSR's said would be added this weekend are nowhere to be found. Could this be a sign that Motorola, the VOOM uplink facility, and everyone else at VOOM has bee told that a deal is not actually happening? I am...

Hi: There was a thread here this morning by someone who is a VOOM CSR that talked about which channels were coming this month and when the DVR was going to be released. I think it started around 6AM and I posted to it around 8:30 AM. I can't find it now and if I look at a list of all my...

Wilt: It has been 15 months since I got VOOM and I am still experiencing large variations in the volume level between channels. Are you still working on this? Also, it has been 15 months since I got VOOM and it is still not possible to enter a OTA sub channel using the remote control (such...

Hi: Now that VOOM is going to stick around do you think that they will bother fixing the "sparklies" which seem to be getting worse on Nickolodeon and the Comedy Channel. Also, there are still huge volume differences among the channels - why can Comcast cable adjust the volumes so all...

Hi: Now that VOOM is going to stick around and we can expect the DVR to be released on time in March, are charter members still going to receive the "special program" on the DVR that were promised over a year ago? At the time, some thought we would get our purchased receivers swapped for the...

Hi: Wasn't the cablevision quarterly report due out yesterday? Or was it re-scheduled? Is there a place to see when it is scheduled to be released? Thanks

Hi: Despite reading many reports of people losing their ability to receive free OTA TV broadcasts after they cancel their VOOM satellite service I have received the email below from VOOM. Is this now true? Thanks, Joseph Response (William M.) - 02/05/2005 02:30 AM Thank you for choosing...

Hi: I am currently a VOOM customer and VOOM has told me that they will shut off my receiver's ability to display the OTA channels if I ever cancel my service. Does Dish do the same thing? It seems wrong for a company to be able to block me from receiving a free broadcast on equipment that I...

Hi: I was boning up on my FCC regs regarding the VOOM box to answer someones question in the Yahoo! group and it definitely looks like VOOM is required to keep the OTA working on any purchased boxes when the satellite service is stopped. This would include people who cancel their service...

Hi: I purchased my VOOM box when VOOM was offering a two year warranty on the box. Does this mean that I am guaranteed that VOOM will have programing available for two years from 12/03? or am I guaranteed that whatever company buys VOOM (now that it is definitely up for sale) will support the...

Hi: The time on my program guide is between 6 and 7 minutes early today. Is everyone having this problem??

Dear Wilt: I called VOOM today to ask when I was supposed to get the larger or second dish to receive the new channels from Americom-6 as I understood from the 11/5 SEC filing that VOOM customers needed another dish to receive channels from this satellite and the VOOM press release of 11/22...

Hi: The live chat feature on the VOOM web site doesn't seem to work anymore. It ques you up for about 5 minutes and then tells you that no agant is available. Have they discontinued this service? I was trying to ask if the 30 more HD channels were going to be added all at once in March or...

Hi: I purchased my box so it will be out of warranty in a year. If it breaks can I just purchase another box on ebay (they are selling for $30.00 !!) and insert my access card and 8vsb module?? Thanks, Joseph

I spoke to VOOM CSR's again today and they insist that it is possible to record VOOM HD programming to a DVHS though they said it was against company policy to give the name of the DVHS that can do this. I would really like to be able to record an occasional program and I believe that the DVR...